Job Title: Host

Location: Jubilee Hills

Department: Host

Reports to: Showroom Manager

Job Summary:

As a Host, you will be the first point of contact for clients entering our jewellery showroom. Your role is to provide a warm welcome, ensure high customer satisfaction, and facilitate a seamless shopping experience. You will assist customers with inquiries, guide them through the showroom, and support the sales team in achieving sales goals.

Key Responsibilities:

- Customer Reception:
- Greet customers warmly as they enter the showroom.
- Offer refreshments and make guests feel comfortable.
- Provide information about the showroom layout, products, and services.
- Customer Assistance:
- Address customer inquiries and provide product knowledge.
- Assist customers in selecting jewellery based on their preferences and needs.
- Facilitate communication between customers and sales associates.
- Sales Support:
- Collaborate with sales staff to ensure smooth transitions and handoffs.
- Help with the setup and presentation of jewellery displays.
- Support promotional events and special sales activities.
- Administrative Duties:
- Maintain an organized and clean showroom workplace.
- Assist with inventory management and stock replenishment.
- Handle customer appointments and manage the showroom calendar.
- Customer Feedback:
- Collect and document customer feedback to enhance service quality.
- Address any concerns or complaints promptly and professionally.
- Safety and Security:
- Monitor showroom activities to ensure a safe and secure environment.
- Report any suspicious behaviour or security concerns to the management.
- Brand Marketing:
- Leverage social media influence by sharing interactive stories, such as video testimonials, short clips,



and photos of brides trying on jewellery.
- Key deliverables include tagging customers in posts and encouraging them to tag the store, adding the store location, and editing the videos for maximum engagement.
- Lead Acquisition Strategy:
- Create a database of walk-in customers and convert them into future business opportunities.
- Build this database by engaging walk-in clients during store visits, pop-up shows and exhibitions.
- Customer Engagement Activities:
- Plan and execute engaging events, interactive workshops, and personalised jewellery experiences both in-store and at customer locations.
- These initiatives aim to create memorable interactions, strengthen customer relationships, and cultivate long-term brand loyalty by offering value beyond the product—through education, celebration, and tailored service.

Note: Incentives will be determined later, based on the conversion of the database into walk-ins at the jewellery store.

Qualifications:

- Master’s Degree or equivalent.
- Previous experience in retail or customer service, preferably in a luxury or jewellery setting.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to handle multiple tasks and work effectively in a fast-paced environment.
- Proficiency in basic computer applications.
- A polished and professional appearance.

Working Conditions:

- Full-time position with a standard workweek.
- The role involves standing for extended periods.

Benefits:

- Competitive salary and performance-based incentives.
- Health insurance.
- Opportunities for professional development and career advancement.
- Provident Fund.
- Paid Leave.
- Daily Snack.
- Yearly Bonus.
- A supportive and friendly work environment.

📌 Hostess (Hyderabad)
🏢 Krishna Jewellers Pearls & Gems Private
📍 Hyderabad