Opening for US Healthcare AR Medical Billing Team Lead (Voice)- Chennai /n /n Location : Chennai /n Shift - US Shift /n Experience - 5 to 8 years /n Designation - Team Lead /n /n RESPONSIBILITIES: /n /n /n

- Responsible for the day-to-day management of 7 – 25 front level employees

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- Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction

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- Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources

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- Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures

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- Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).

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- Assist with attendance documentation, weekly timesheet validation and schedule adherence.

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- Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.

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- Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers

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- Timely response to mails

/n /n /n SKILLS AND COMPETENCIES /n /n

- Microsoft Office (Excel and PPT Preferred)

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- High proficiency in communication (Written and spoken)

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- Focuses on delivering a positive customer experience

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- Proven leadership experience. Should be a team player.

/n /n /n FORMAL EDUCATION AND EXPERIENCE /n /n

- Bachelor’s degree in any stream and progressive work experience in Healthcare RCM

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- 5-8 years of overall experience

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- Looking for candidate with an immediate to 45-day notice period.

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- Candidates must have complete set of relieving/Experience letters from all previous employers

/n /n /n Interested candidates, kindly register below link HCLTech _ RCM AR_ Team Lead _ Chennai – Fill out form

📌 Hiring for US Healthcare Medical Billing Team Lead - Chennai (Thoothukudi)
🏢 HCLTech
📍 Thoothukudi