We are hiring experienced professionals for OTC – Collections. /n Designation: Senior Process Associate /n No Of Positions: 10 /n Experience: 1 – 4 Years (Relevant OTC – Collections Experience Mandatory) /n Work Location : Chennai /n Shift: US shift /n Key Responsibilities /n Manage complex and high‐profile accounts using defined collection strategies /n Own and control aged receivables as per SLAs and performance metrics /n Implement and remove service stops as per process guidelines /n Review UMCC and on‐account payments in line with ICMP standards /n Identify potential write‐offs and support aged debt clearance /n Drive quarterly and monthly debt & cash target achievements /n Execute end‐to‐end dunning processes and handle legal escalations /n Identify and support continuous process and system improvements /n Collaborate with administrators and team leads to close knowledge gaps /n Lead and support new process implementations /n Ensure strict adherence to best‐in‐class collection standards. /n Background &

Qualifications /n Minimum 1 year of experience in OTC – Collections (Mandatory)



/n Finance background preferred /n (B.Com / MBA – Finance will be an advantage) /n Excellent verbal and written communication skills /n Willingness to work in night shifts /n Proven track record of meeting targets and SLAs /n Strong working knowledge of MS Office /n Customer‐focused mindset with solid negotiation skills /n Analytical thinking and problem‐solving capability /n Exposure to project methodology is a plus /n Role‐Specific Competencies /n Fluent in English (verbal & written) /n Result‐driven and self‐motivated /n Strong learning orientation /n Team player with the ability to work independently /n Adaptable and flexible in a dynamic work environment /n Excellent customer service and stakeholder management skills /n Leadership and people management capabilities (for senior roles) /n Important Note /n Only candidates with OTC – Collections experience are eligible /n Immediate joiners or candidates with notice period of 30 days or less only /n Others, please do not apply /n Kindly register OTC_Collection_Chennai – Fill out form

📌 Hiring for OTC Collection _Chennai (Salem)
🏢 HCLTech
📍 Salem