We are hiring HR Shared Services (Level 2)

: Senior Analyst - HR Shared Services (Level 2)

Location: Chennai, India (Mandatory Work from Office)

Shift: US Night Shift (5 Days a week)

Experience: 2-4 Years

Level: 2

Region Supported: United States (US)

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Role Overview

As the Senior Analyst - HR Shared Services (Level 2), you will independently manage a broader range of HR service requests and employee lifecycle transactions while providing higher-quality case resolution and operational support. This role is responsible for handling moderately complex cases, resolving employee queries, maintaining process accuracy, and supporting adherence to service-level standards across HR Shared Services operations.

You will work closely with employees, managers, and internal HR teams to ensure requests are processed correctly, employee concerns are addressed efficiently, and service quality is consistently maintained. The role requires stronger process understanding, good judgment in case handling, and the ability to work with limited supervision in a fast-paced service environment.

Your primary objective is to improve service quality, support efficient case resolution, and ensure employee HR requests are handled accurately,



compliantly, and within committed timelines.

HR Shared Services, HR operations, employee services, or case management environments.

- Technical Skills: Working knowledge of HR systems, case management platforms such as ServiceNow, and reporting tools including Excel.
- Functional Knowledge: Understanding of employee lifecycle transactions, HR service delivery, case handling, and process controls.
- Communication Skills: Solid written and verbal communication skills with the ability to support employees and internal stakeholders effectively.
- Execution Skills: Ability to handle multiple case types independently while maintaining accuracy and service quality.

* Immediate Joiners Required. Interested candidates can share their resume to [email protected] or connect via DM.

HR Name: Dhanalakshmi

Contact No: (phone hidden)

Interview Mode : Virtual Interview

#Hiring #USRecruitment #TalentAcquisition #ChennaiJobs

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📌 Hiring For HRSS -HR Shared Services (US Process) (Chennai)
🏢 Sutherland
📍 Chennai