HIRING Assistant Manager Customer Support Operations
Role: Assistant Manager Customer Support Operations
Experience: 3+ Years
Job Type: Full time
Key Responsibilities
- Manage daily customer support operations and service delivery.
- Handle complex customer queries, complaints & escalations.
- Monitor SLA, FCR, productivity, response time & service quality.
- Coach and mentor customer support teams.
- Drive process improvement and customer satisfaction.
- Coordinate with cross-functional teams for issue resolution.
- Prepare MIS reports, dashboards & operational metrics.
- Ensure compliance with customer service and data privacy standards.
Key Skills Customer Support | Team Management | Escalation Handling | SLA | FCR | CSAT | MIS Reporting | CRM | MS Excel | Stakeholder Management | Process Improvement
Requirement:
Minimum 2 years in Team Lead / Senior Executive / Assistant Manager capacity.
Share Resume:
[email protected]
Contact: +91 87542 03728
📌 Hiring: Customer Support Executive / Assistant Manager (Chennai)
🏢 Logfix Scm Solutions
📍 Chennai