We are looking for an experienced Coupa SAP Support Lead to lead Coupa production support, AMS operations, Coupa–SAP integrations, and continuous improvement for a long-term engagement.

? Location: India

? Duration: Long-Term

? Experience: 8–12+ Years Overall | 5–8+ Years Coupa

? Core Requirement: Strong Coupa + SAP experience

? Key Responsibilities

Coupa Production Support & AMS

Own end-to-end Coupa L2/L3 AMS / Production Support.

Act as the primary escalation point for Coupa and Coupa–SAP incidents, problems, and changes.

Drive incident resolution, RCA, preventive actions, and SLA recovery.

Manage ticket backlog, ageing, priorities, and SLA adherence.

Lead war-room calls for critical production issues.

Proactively identify risks related to transaction failures, integrations, supplier/invoice processing, performance, and availability.

? Coupa Functional Expertise

Strong hands-on experience across the following Coupa modules:

Procure-to-Pay (P2P)

Invoicing

Expenses

Sourcing

Supplier Information Management (SIM)

Contracts / Contract Management

Strong understanding of end-to-end Source-to-Contract (S2C) and Procure-to-Pay (P2P) processes.

Troubleshoot configuration issues involving:

Business rules

Approval workflows

Accounting structures

Tax and compliance

Supplier onboarding and supplier information

Sourcing events and processes

Contract workflows and approvals

Support Coupa releases and quarterly upgrades, including impact analysis and hypercare.

? SAP & Coupa Integration – Mandatory

Strong hands-on experience with SAP S/4HANA and/or SAP ECC.

Experience supporting Coupa–SAP integrations across procurement, supplier, purchase order, receipt, invoice, and financial/accounting processes.

Experience integrating Coupa P2P, SIM, Sourcing, and Contract Management processes with SAP and other enterprise systems.





Troubleshoot integration issues across both Coupa and SAP and identify the root cause.

Experience with Coupa APIs, flat-file/batch integrations, and real-time integrations.

Troubleshoot API failures, integration failures, batch issues, and master/transactional data mismatches.

Coordinate with SAP, middleware, infrastructure, and other technical teams for end-to-end resolution.

Experience with middleware such as:

SAP CPI

SAP PI/PO

MuleSoft

Boomi

⚡ Coupa Implementation Experience – Mandatory

Minimum 1–2 full lifecycle Coupa implementations.

Experience implementing/supporting multiple Coupa modules including P2P, SIM, Sourcing, and Contracts.

Ability to leverage implementation experience for faster issue diagnosis and design-aware solutions.

Experience supporting

Design workshops

Configuration

UAT defect resolution

Deployment

Implementation-to-production transition

Hypercare

Identify opportunities for Coupa/SAP process improvements and configuration optimization.

? Governance & Stakeholder Management

Act as the Coupa SAP Support Lead and Client SPOC.

Conduct daily/weekly operational reviews and SLA/backlog reviews.

Support monthly service reviews and stakeholder governance.

Provide reporting on incidents, risks, RCAs, and improvement initiatives.

Manage business-critical and executive-level escalations.

? Team Leadership & Knowledge Management

Mentor Coupa support analysts and junior consultants.

Develop and maintain SOPs, runbooks,



KT and transition documentation.

Support onboarding and transition of current resources.

Drive knowledge sharing, skill development, and dependency reduction within the support team.

? Required Experience

8–12+ years of overall experience in ERP, Spend Management, P2P, or related platforms.

5–8+ years of hands-on Coupa experience.

Strong SAP S/4HANA and/or SAP ECC experience.

Strong Coupa–SAP integration experience.

Strong Coupa Production Support / AMS experience.

1–2+ full lifecycle Coupa implementations – Mandatory.

Hands-on experience with multiple Coupa modules, including:

P2P

SIM – Supplier Information Management

Sourcing

Contracts

Invoicing

Expenses

Proven experience handling business-critical escalations and SLA recovery.

Strong understanding of Source-to-Contract and Procure-to-Pay business processes.

Experience with SAP procurement, supplier, purchasing, invoice, and financial processes.

Experience with ITIL processes: Incident, Problem, and Change Management.

Experience with ServiceNow or similar ticketing platforms.

Excellent client communication and stakeholder management skills.

? Education & Certifications

Bachelor’s degree in Engineering, IT, Finance, or related field.

Coupa Certification – Implementation / Core / P2P / SIM / Sourcing strongly preferred.

SAP Certification – preferred.

ITIL Certification – Good to have.

⭐ Ideal Candidate

We are specifically looking for a Coupa + SAP professional with strong functional and technical knowledge across P2P, SIM, Sourcing, and Contract Management.

The ideal candidate should be able to understand the Coupa business process, trace transactions into SAP, troubleshoot integration issues, identify root causes, and drive end-to-end resolution across Coupa and SAP.

📌 Hiring: Coupa SAP Support Lead (India)
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