Smartworks

Smartworks delivers customised managed workspace solutions designed to meet the specific needs of Enterprises seeking fully serviced, aesthetically pleasing and tech-enabled office environments along with daily life and aspirational amenities to their employees.

We focus on mid-to-large Enterprises and have built a growing Clientbase, which includes Indian corporates, MNCs operating in India and startups. We strive to make Enterprises and their employees in India more productive at work by providing value-centric pricing and superior office experience vis-à-vis traditional workspaces, with access to enhanced services and amenities.

The role is a combination of Learning & Development, Operational Excellence, Internal Audit, and Process Improvement responsibilities.

Key Responsibilities

1. Training & Development

- Design and implement operational training programs.
- Conduct Training Needs Analysis (TNA) across functions.
- Create training content, SOP-based learning modules, and e-learning certifications.
- Monitor training effectiveness through assessments and performance metrics.
- Maintain training records, certifications, and compliance documentation.
- Drive continuous learning initiatives using AI-enabled learning tools.

2. Operational Audit & Quality Assurance

- Conduct audits of Centres, Stores, and Warehouses.
- Evaluate adherence to operational standards, policies,



and SOPs.
- Identify process gaps, control weaknesses, and improvement opportunities.
- Prepare audit reports with findings, root-cause analysis, and actionable recommendations.
- Monitor closure of audit observations and corrective actions.

3. Process Improvement

- Review operational efficiencies and service quality.
- Recommend process enhancements to improve productivity, compliance, and customer experience.
- Develop audit-based insights for business improvement.

4. Team & Stakeholder Management

- Train and mentor junior auditors.
- Coordinate with operational leadership and business teams.
- Present audit findings and training effectiveness reports to management.
- Maintain effective communication with internal stakeholders.

Ideal Candidate Profile

Education

- MBA / PGDBM preferred.

Technical Skills

- Internal Audit
- Operational Excellence
- SOP Development
- Training Design & Facilitation
- Learning Management Systems (LMS)
- E-learning Content Creation
- Risk Assessment
- Root Cause Analysis
- Report Writing
- Data Analytics
- AI tools for Audit & Assurance

Soft Skills

- Excellent verbal and written communication.
- Solid presentation and facilitation skills.
- Stakeholder management.
- Analytical thinking.
- Problem solving.
- Leadership and coaching ability.

📌 Head Training and Audit (Gurugram)
🏢 SmartWorks
📍 Gurugram