Job Title: Head of Customer Success Experience: 5–7 Years Location: Paschim Vihar, Delhi Employment Type: Full-Time Job Responsibilities Lead and manage our 4 divisions – outbound sales, Customer Support, Subscription, survey & feedback to ensure excellent customer experience. Setup and oversee CRM operations, WhatsApp API, Ticketing System, IVR, and Email Support flow. Monitor customer queries, escalations, and ensure timely resolution.

Develop strategies to improve Customer Satisfaction (CSAT) and Customer Retention. Manage customer feedback and survey processes to drive service improvements. Coordinate with internal teams to ensure smooth support operations.

Track support KPIs and prepare performance reports.





Required Skills Solid knowledge of CRM systems. Hands-on experience with WhatsApp API.

Experience with Ticketing Systems Good understanding of IVR and Email Flow Management. Strong focus on Customer Retention and Customer Satisfaction.

Experience in Feedback & Survey Management. Excellent verbal and written communication skills. Robust leadership, problem-solving, and team management abilities.

Experience Required: 5–7 years in Customer Support/Customer Service Operations, with prior team handling experience preferred.

📌 Head - Customer Success (New Delhi)
🏢 Sekyo Innovations Private
📍 New Delhi