Resident Manager (RM) – Gurgaon Role Overview We are looking for a polished and hospitality-driven Resident Manager for Gurgaon who brings strong exposure to luxury (five-star) hotel environments . This role is ideal for professionals who excel in guest relations, service excellence, and premium living experiences while also driving business performance.

Key Responsibilities Resident Experience &

- Service Excellence Deliver a seamless and elevated resident experience aligned with luxury hospitality standards. Handle resident queries, concerns, and escalations with professionalism and efficiency.

Property Oversight

Ensure the property consistently meets high standards of cleanliness, upkeep, and presentation. Coordinate with relevant teams to maintain service quality and resident satisfaction. Revenue &

- Occupancy Focus Support occupancy growth through retention, relationship management, and upselling initiatives. Contribute to revenue targets through resident engagement and service excellence.

Financial Accountability

Monitor cost efficiency and support profitability goals at the property level.

Team Collaboration





Work closely with internal teams and stakeholders to ensure seamless service delivery. Compliance &

- Standards Ensure adherence to company policies, safety guidelines, and regulatory requirements.

Problem

Solving &

- Continuous Improvement Resolve escalations with a customer-first approach. Identify opportunities to enhance service delivery and resident experience.

Mandatory Eligibility Criteria Educational

Qualification: Bachelor's degree in Hotel Management / Hospitality Management (IHM graduates preferred) Experience: Minimum 2+ years of experience in a five-star hotel Exposure to guest relations, front office, or luxury hospitality service roles Preferred Skill Set Excellent communication and interpersonal skills Strong customer-centric mindset Skilled personality with confidence and ownership Ability to multitask and manage high-expectation residents Application Details Interested candidates can share their updated resume at [email protected] with the subject line: Application for Resident Manager | Gurgaon

📌 Guest Relations Manager (Gurugram)
🏢 Housr
📍 Gurugram