Key Responsibilities

- Welcome and greet guests in a warm, courteous, and professional manner.
- Set up and maintain tables, service areas, and restaurant outlets as per standards.
- Present menus and explain food and beverage items to guests.
- Take accurate food and beverage orders and communicate them clearly to the kitchen/bar.
- Serve food and beverages efficiently and professionally.
- Follow proper sequence of service and established F&B; service standards.
- Check guest satisfaction during and after service.
- Handle guest requests, feedback, and complaints professionally and escalate issues when required.
- Maintain cleanliness and hygiene of the restaurant, service areas, equipment, and workstations.
- Assist with clearing and resetting tables promptly.
- Process or coordinate guest bills and payments accurately when required.
- Maintain knowledge of the menu, ingredients, promotions, and daily specials.
- Follow food safety, hygiene, health, and workplace safety procedures.
- Coordinate effectively with kitchen, stewarding, front office, and other departments.
- Assist with opening and closing duties of the outlet.
- Support the team during busy periods, banquets, events, and special functions.
- Ensure responsible handling of company property, equipment, and guest belongings. Required Skills & Competencies

- Excellent guest service and hospitality skills
- Good verbal and written communication
- Strong interpersonal and teamwork skills

- Good food and beverage product knowledge
- Ability to take orders accurately and efficiently




- Customer-focused and service-oriented attitude

- Good problem-solving and complaint-handling skills
- Ability to work effectively under pressure
- Valuable time management and organizational skills

- Attention to detail
- Positive attitude and professional grooming
- Basic knowledge of food safety and hygiene standards
- Ability to use POS/billing systems is an advantage

- Ability to upsell food and beverage items is an advantage

Personal Attributes

- Friendly and approachable personality
- Polite, patient, and professional

- Reliable and punctual

- Quick learner
- Flexible to work shifts, weekends, and holidays
- Willingness to learn and grow within the hospitality industry

Qualifications & Experience

- Minimum qualification: 10+2 / Diploma / Degree in Hotel Management or Hospitality preferred.
- Freshers can be considered based on communication skills and service attitude.
- Previous experience in a hotel, restaurant, caf, banquet, or other F&B; operation is an advantage. Performance Expectations

The Guest Service Associate should consistently deliver prompt, courteous, and personalized service while maintaining the organization's standards for quality, hygiene, guest satisfaction, and teamwork.

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 GSA - Food & Beverage (Gurugram)
🏢 East India Hotels (EIH)
📍 Gurugram