Role & responsibilities:

Experienced Automation Specialist to lead initiatives that improve end-user computing operations and enhance user experience through intelligent automation.

The ideal candidate will have hands-on expertise in Generative AI (GenAI) and Agentic AI, and a robust background in scripting, infrastructure automation, and workflow orchestration.

GenAI & Agentic AI Automation

- Design and implement agentic AI workflows that autonomously manage provisioning, compliance, and remediation tasks.
- Deploy GenAI-powered virtual agents to support ticket triage, contextual help, and predictive issue resolution.
- Use AI-driven telemetry and analytics to monitor user experience and trigger automated responses.
- Integrate GenAI tools into EUC platforms to improve self-service and reduce manual workload.

Automation & Scripting

- Develop PowerShell and Python scripts to automate provisioning, patching, and reporting.
- Use Terraform to define and manage infrastructure-as-code for hybrid and cloud environments.
- Maintain CI/CD pipelines using GitHub Actions and other DevOps tools.

Workflow Orchestration

- Build business process automation using Power Automate and Microsoft 365 tools.
- Integrate platforms such as ServiceNow, Teams,



and Intune to streamline workflows and notifications.

Monitoring & Optimization

- Track system performance and user experience metrics.
- Identify automation opportunities and lead continuous improvement initiatives.

Documentation & Enablement

- Create technical documentation, SOPs, and user guides.
- Train IT staff and end users on new tools, workflows, and AI capabilities.

Essential Skills:

- Experience with GenAI platforms (e.g., Azure OpenAI, Copilot Studio, or similar)
- Hands-on knowledge of agentic AI design and orchestration
- Strong scripting skills in PowerShell, Python, and Terraform
- Familiarity with GitHub Actions, CI/CD pipelines, and DevOps practices
- Proficiency in Microsoft 365, Intune, Azure, and Active Directory
- Strong troubleshooting, communication, and documentation skills

Desirable Skills:

- Microsoft Certified: Azure AI Fundamentals
- OpenAI Developer Certification or equivalent
- Agentic AI Automation Specialist certification
- Microsoft Certified: Modern Desktop Administrator
- HashiCorp Certified: Terraform Associate
- Experience with ServiceNow and endpoint management tools
- Understanding of Agile and ITIL frameworks

📌 Gen AI Automation (Chennai)
🏢 Tekskills
📍 Chennai