Talent500 is hiring for one of its clients.

Itineris, with HQ in Belgium, is a global technology company purely focused on software and services for the energy and water industry. Itineris is the developer of UMAX, a customer information system (CIS) and ERP solution fully integrated with and leveraging the power of Microsoft’s Dynamics 365 platform.

Founded in 2003 and Microsoft Dynamics Global ISV, Itineris has a sound financial base and has established an impressive track record of successful implementations. Our clients are international and regional players such as De Watergroep, Eneco, Engie, SSE, City of New York, City of Baltimore, Boston Water and Sewer Commission, City of Dallas

With offices in Europe, North America and India, we count 550+ IT and utility specialists and are regularly looking for talented experts and starters to join our growing teams.

Function:

The Functional Consultant will provide support following the implementation of the Itineris solution. Customers will receive functional and/or technical assistance to ensure optimal application performance and maintain operational continuity.

The role is based in Hyderabad, India.

What is UMAX:

UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs to serve.

As a Functional Consultant, you will:





- Translate business needs into functional specifications aligned with the Itineris UMAX solution.
- Manage assigned tickets, incidents, and service requests, ensuring SLAs are met.
- Analyze, configure, and test solutions to meet customer goals and ensure quality of delivery.
- Facilitate customer interactions, including participation in user workshops, off-site testing, and go-live activities.
- Collaborate with the Service Delivery, product, or project team and other consultants to implement enhancements and resolve issues.
- Manage assigned tickets, incidents, and service requests, ensuring SLAs are met.
- Actively engage in project delivery, root cause analysis, and solution design.
- Document solutions, provide user support, and contribute to internal knowledge sharing.
- Continuously expand and share your knowledge of utility operations, UMAX functionality, and best practices.

Our ideal candidate:

- Has an understanding of end-to-end utility process including new connection, service disconnection, and collections.
- Is able to write clear functional documentation (e.g. configuration guides, issue log, or test cases).
- Shows involvement in configuration migration, data load validation, or go-live support activities.
- Shows analytical thinking and customer orientation.
- Thrives in fast-paced, dynamic environments.




- Has a problem solving attitude and shows attention to detail.
- Collaboration and teamwork attitude.
- Adaptability and Time Management.

Valuable to have skills are:

- Being familiar with utility billing and finance (e.g. Budget billing, Service Orders, Metering, Rate Structures, Customer Self-Service Portal, Tax Rules).
- Having a basic technical aptitude. Meaning ability to read and interpret XMLs and interface file, comfortable analyzing SQL queries, not just experience with Excel but competence for data validation, pivot tables, vlook for reconciling customer/account data and the ability to identify data inconsistencies across different tables or reports.
- Has exposure to tools like Azure DevOps, Jira, TopDesk or ServiceNow for managing work items and change requests.
- Has understanding of the release cycle process, UAT preparation, and smoke testing practices.
- Has experience supporting environments with nightly batch jobs or middleware layers.

Experience, Qualification and Certifications:

- 2 to 5 years of experience
- Bachelor’s degree or equivalent through experience

Certifications:

- Dynamics 365 Finance Functional Consultant Associate (MB-310) - Mandatory

We offer you:

- A warm welcome! Enthusiastic colleagues will help you integrate and quickly feel at ease.
- The possibility to gain valuable experience in a fast-changing technological market.
- In-depth initial training, long term career development and personal growth.
- An attractive & competitive compensation & benefits package
- Modern, spacious office in HiTech city
- And… a lot of ‘fun’ moments!

📌 Functional Consultant-28761] (Hyderabad)
🏢 Talent500
📍 Hyderabad