About the Job

We are looking for a confident and guest-focused Front Office Supervisor to lead the front desk operations at Minimalist Panjim. You will supervise the Front Office team, ensure smooth day-to-day operations, and create a warm, efficient and memorable guest experience.

The ideal candidate should be comfortable handling guests independently, managing shifts, coordinating with other departments and taking ownership of Front Office operations.

Key Responsibilities

Supervise and support Front Office Associates during daily operations and shifts.

Oversee smooth and efficient check-in and check-out procedures.

Handle guest queries, requests and complaints professionally and ensure timely resolution.

Manage room assignments, reservations, walk-ins and guest records.

Coordinate closely with Housekeeping to ensure room readiness and accurate room status.

Ensure accurate billing, payments, cash handling and shift closing procedures.

Monitor and maintain Front Office logs, reports and daily operational records.

Ensure proper handovers between shifts and communicate significant guest information.

Assist in upselling rooms, upgrades and hotel services wherever appropriate.

Maintain high standards of grooming, communication and guest service within the team.

Train and guide Front Office Associates on SOPs, PMS usage and guest handling.

Coordinate with Reservations, Housekeeping, F&B; and other departments for smooth hotel operations.

Ensure the reception and lobby area remains clean, organised and guest-ready.





Handle escalated guest concerns and act as the first point of contact when required.

Ensure compliance with hotel policies, cash-handling procedures and operational standards.

Qualifications & Skills

Graduate / 12th pass with relevant hospitality experience.

1–3 years of experience in Front Office operations, preferably in a hotel or boutique hospitality environment.

Previous experience in a supervisory or senior Front Office role preferred.

Good communication skills in English and Hindi; additional languages are a plus.

Strong knowledge of check-in/check-out, reservations, billing and guest handling.

Working knowledge of PMS and basic computer operations.

Pleasant personality with a professional and guest-first approach.

Ability to independently handle shifts and take quick operational decisions.

Strong coordination, multitasking and problem-solving skills.

- Willingness to work in rotational shifts, including weekends and holidays.

What We’re Looking For

Someone who can take ownership of the Front Office, lead the team by example and ensure every guest interaction reflects the service standards of Minimalist Hotels.

If you are energetic, organised, confident with guests and ready to grow with a young, design-led hospitality brand, we would love to hear from you.

Why Join Us

At Minimalist Hotels, you’ll be part of a young, design-led boutique hotel brand focused on creating thoughtful stays and memorable guest experiences. This is an opportunity to take greater ownership, grow your hospitality career and be part of a growing hotel brand.

📌 Front Office Supervisor (Panaji)
🏢 Minimalist Hotels
📍 Panaji