A Front Office Manager at a luxury, members-only club will be responsible for managing daily operations, supervising staff, ensuring exceptional member experiences, maintaining accurate records, and adhering to established service standards and policies.

Key Responsibilities

1 Supervision and Team Management:

- Assist in the training, coaching, and development of front desk staff.
- Ensure staff adhere to service standards and policies.
- Manage staff schedules /roaster.
- Resolve customer complaints and issues.

2 Front Office Operations:

- Manage daily front desk operations, including check-ins, check-outs, and handling member inquiries.
- Oversee reservations and assignments of club facility.
- Maintain accurate records and reports.
- Coordinate with other departments, such as housekeeping, sales, and accounting.

3 Member Experience:

- Provide exceptional customer service to members, ensuring a positive and memorable experience.
- Address and resolve member inquiries and complaints promptly and effectively.




- Monitor and maintain a high level of member satisfaction.

4 Administrative Tasks:

- Perform administrative duties, such as filing, data entry, and managing correspondence.
- Schedule appointments and meetings.
- Maintain calendars for senior staff.

5 Financial Performance:

- Contribute to financial performance through upselling and revenue generation.
- Conduct operational audits.

Attributes of the position / Scope

- Prior hospitality experience, preferably in a luxury or member club setting.
- Strong customer service and communication skills.
- Excellent organizational and time management skills.
- Ability to work under pressure and maintain composure in a fast-paced workplace.
- Knowledge of front office operations and procedures.
- Ability to work independently and as part of a team.
- Strong problem-solving and conflict resolution skills.

Qualifications

- Bachelor's degree in hospitality, hotel management, or a related field.

📌 Front Office Manager (Delhi)
🏢 D'MONDE Members Club
📍 Delhi