Job post summary

Date posted: 19 August 2026

Pay: ₹13,000.00 - ₹16,000.00 per month

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Guest Service Agent you are responsible to provide qualified and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

- Offer consistently professional, friendly, warm and engaging service
- Give a warm welcome and check in guests taking into account the established SOPs
- Check out of departing guest in accordance with the established standards
- Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
- Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
- Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
- Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings





Skills Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences.

Knowledge & Competencies The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

Work Location: In person

Pay: ₹13,000.00 - ₹16,000.00 per month

Benefits

- Flexible schedule
- Food provided
- Leave encashment

Education:
- Bachelor's (Preferred)

Experience:
- Hotel management: 1 year (Required)

Language:
- English (Required)
- Hindi (Required)
- Malayalam (Required)

License/Certification:
- HOTEL MANAGEMENT COURSE (Required)

Shift availability:
- Night Shift (Required)

Work Location: In person

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