We are looking for a friendly, professional and customer-focused Front Office Staff member to join our resort team. The ideal candidate will be responsible for creating a warm welcome for guests and ensuring a smooth and memorable stay from check-in to check-out.

Key Responsibilities:

- Welcome guests and handle check-in and check-out procedures.

- Manage reservations, guest enquiries and front desk operations.

- Provide information about resort facilities, services and local attractions.

- Handle guest requests, feedback and concerns professionally.

- Coordinate with housekeeping, food & beverage and other departments.

- Maintain accurate guest records and front office documentation.

- Handle phone calls, emails and other guest communications.

- Ensure excellent customer service at all times.

Requirements

- Previous experience in a hotel,



resort or hospitality environment is preferred.

- Excellent communication and interpersonal skills.

- Pleasant personality with a solid customer-service attitude.

- Good organizational and problem-solving skills.

- Basic computer knowledge.

- Ability to work flexible shifts, including weekends and holidays.

Pay: ₹14,000.00 - ₹17,000.00 per month

Benefits

- Food provided

- Paid time off

Ability to commute/relocate

- Alappuzha, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education

- Higher Secondary(12th Pass) (Preferred)

Language

- English (Required)

- Hindi (Preferred)

- Malayalam (Preferred)

Work Location: In person

📌 Front Office Assistant (Alappuzha)
🏢 Palmgrove Lake Resort
📍 Alappuzha