Head of Fraud Prevention — Ride-Hailing

About the Role

We are looking for an experienced Head of Fraud Prevention to build and lead the fraud risk function for a high-scale ride-hailing platform. You will be responsible for protecting passengers, drivers, merchants, and the company from fraud while maintaining a seamless customer experience.

The role covers the full fraud lifecycle—from fraud strategy and detection to investigation, prevention, and recovery—across payments, driver/passenger accounts, incentives, promotions, identity, trips, and marketplace abuse.

Key Responsibilities

- Define and execute the company's fraud prevention and risk strategy across passengers, drivers, merchants, and payments.
- Build a scalable fraud detection and prevention framework using rules, machine learning, behavioral analytics, device intelligence, and network analysis.
- Identify and mitigate fraud schemes such as:
- Account takeover and fake accounts
- Payment and card fraud
- Promo/referral/incentive abuse
- Driver collusion and fake trips
- GPS/location manipulation
- Multiple-account abuse
- Identity/KYC fraud
- Chargebacks and friendly fraud
- Fare manipulation and marketplace manipulation
- Establish fraud risk scoring and decisioning across the customer journey, including registration, login, booking, trip, payment, payout, and withdrawal.
- Lead the development of real-time fraud monitoring, alerting, and investigation capabilities.
- Build and manage a team covering Fraud Strategy, Fraud Operations, Data Science/ML, Risk Analytics, and Investigations.
- Partner closely with Product, Engineering, Data Science, Payments, Finance, Legal, Compliance, Customer Operations,



and Trust & Safety.
- Develop fraud KPIs, dashboards, reporting, and executive-level risk reporting.
- Establish fraud-loss forecasting, prevention targets, and ROI measurement.
- Continuously investigate emerging fraud patterns and adapt controls accordingly.
- Work with banks, payment processors, card networks, regulators, and external fraud/risk partners where appropriate.
- Balance fraud prevention with conversion, customer experience, driver supply, and marketplace growth.

Requirements

- 10+ years of experience in fraud prevention, risk management, payments, trust & safety, or related fields.
- 5+ years in a senior leadership role managing fraud/risk teams.
- Solid experience with digital platforms, fintech, payments, e-commerce, marketplaces, mobility, or ride-hailing.
- Demonstrated experience designing fraud prevention strategies at significant scale.
- Strong understanding of fraud analytics, risk scoring, rules engines, machine learning, behavioral signals, and identity/device intelligence.
- Experience managing complex fraud operations and investigations.
- Strong data-driven decision-making and analytical skills.
- Ability to translate complex fraud problems into practical product and engineering solutions.
- Excellent stakeholder management and communication skills.
- Experience building teams and operating across multiple countries/markets is highly desirable.

Preferred Experience Particularly valuable backgrounds include:
- Ride-hailing / mobility
- Fintech or digital payments
- E-commerce marketplaces
- Digital wallets
- Banks / card networks
- Trust & Safety
- Account security / identity
- Large-scale consumer technology platforms

📌 Fraud (Bengaluru)
🏢 VSF
📍 Bengaluru