Job Title: Estate Manager

Department: Facility Management

Designation: Estate Manager

Reporting To: Head – Estate & Facility Management / Project Head

Location: As per Project Requirement

Industry: Real Estate

1. Job Summary

The Estate Manager will be responsible for the overall management, operation, maintenance, security, cleanliness, landscaping, common areas, facilities, and day-to-

day administration of the residential/commercial estate.

The role requires effective coordination with residents, tenants, vendors, contractors,

security personnel, housekeeping teams, maintenance staff, and internal departments to ensure that the property is maintained to a high standard and all facilities operate efficiently.

1. Key Responsibilities

A. Estate & Property Management  Manage the day-to-day operations of the assigned residential/commercial estate.

 Ensure proper upkeep and maintenance of common areas, buildings, roads, parking areas, gardens, amenities, and other facilities.

 Conduct regular inspections of the property and identify maintenance or operational issues.

 Ensure timely resolution of property-related complaints and service requests.

 Maintain high standards of cleanliness, hygiene, safety, and presentation across the estate.

 Ensure all estate facilities are operational and maintained as per company standards.

B. Maintenance & Engineering Coordination

 Coordinate with the engineering/maintenance team for electrical, plumbing, civil,

HVAC, DG, lift, fire-fighting, STP, WTP, and other services.

 Monitor preventive and breakdown maintenance activities.

 Ensure preventive maintenance schedules are followed.

 Maintain records of equipment, AMC contracts, maintenance schedules, and breakdown reports.

 Coordinate with external agencies for specialized maintenance works.

 Monitor utility consumption and identify opportunities for cost optimization.

C. Housekeeping & Cleanliness

 Supervise housekeeping operations and ensure cleanliness of common areas.

 Monitor housekeeping manpower, attendance, deployment, and performance.

 Ensure proper cleaning of lobbies, corridors, staircases, parking areas, roads,

amenities, washrooms, and other common facilities.

 Ensure adequate availability of cleaning materials and equipment.

 Conduct regular housekeeping audits and take corrective action where required.

D. Security & Safety Management

 Supervise security operations in coordination with the Security Agency/Security

Head.

 Ensure proper deployment of security guards at entry/exit gates and critical locations.

 Monitor access control, visitor management, vehicle movement, and security protocols.

 Ensure CCTV systems and other security equipment are functional.

 Coordinate emergency response during fire, accidents, security incidents, or other emergencies.





 Ensure compliance with fire safety and other applicable safety requirements.

 Conduct regular security and safety inspections.

E. Landscaping & External Area Management

 Ensure proper maintenance of gardens, lawns, plants, trees, and landscaped areas.

 Supervise gardening manpower and contractors.

 Monitor irrigation systems and water usage.

 Ensure timely pruning, plantation, fertilization, pest control, and other landscaping activities.

 Maintain the overall aesthetic appearance of the property.

F. Resident / Tenant Relationship Management

 Act as the primary point of contact for residents/occupants regarding estate-related operational issues.

 Handle complaints and ensure timely resolution.

 Maintain skilled and courteous relationships with residents, tenants, and occupants.

 Coordinate with the CRM team for handover-related and post-handover issues,

wherever applicable.

 Organize regular meetings with residents' representatives/RWA/association, as applicable.

 Maintain records of complaints, actions taken, and closure status.

G. Vendor & Contractor Management

 Manage vendors, contractors, facility management agencies, housekeeping agencies, security agencies, and maintenance service providers.

 Monitor contractor performance against agreed service standards and SLAs.

 Verify manpower deployment and service quality.

 Review work completion and service reports before recommending bills for processing.

 Coordinate renewal and administration of AMCs and service contracts.

 Identify opportunities for cost reduction without compromising service quality.

H. Budget & Cost Control

 Prepare annual and monthly estate maintenance budgets.

 Monitor expenses against approved budgets.

 Control operational costs related to electricity, water, manpower, repairs,

housekeeping, security, landscaping, and other services.

 Review vendor quotations and support procurement decisions.

 Ensure optimum utilization of estate resources.

I. Statutory & Compliance Management

 Ensure compliance with applicable statutory and safety requirements related to estate operations.

 Maintain necessary licenses, certificates, inspection reports, and statutory records.

 Coordinate inspections by government authorities and statutory agencies.

 Ensure fire safety systems, lifts, electrical systems, DG sets, and other regulated facilities are maintained and inspected as required.

 Maintain proper documentation and records for audits.

J.



Documentation & MIS

 Prepare daily, weekly, and monthly estate management reports.

 Maintain records of complaints, maintenance activities, incidents, manpower, utilities,

expenses, and vendor performance.

 Prepare property inspection reports and action-taken reports.

 Submit regular MIS to senior management.

 Maintain asset registers and equipment maintenance records.

1. Key Performance Areas (KPIs)

 Overall property upkeep and appearance.  Resident/tenant satisfaction level.

 Complaint resolution time.

 Preventive maintenance compliance.

 Breakdown response and closure time.

 Housekeeping and cleanliness standards.

 Security and safety compliance.

 Landscaping quality.

 Vendor/contractor performance.

 Utility and operational cost control.

 Budget adherence.

 Statutory compliance.

 Availability and functionality of common facilities.

 Timely submission of MIS and reports.

1. Candidate Profile

Educational Qualification:  Graduate in any discipline.

 Degree/Diploma in Facility Management, Property Management, Civil Engineering,

Electrical Engineering, or related field will be preferred.

Experience

 8–15 years of relevant experience in estate management, facility management,

property management, residential township, commercial property, or real estate.

 Experience in managing large residential societies/townships will be preferred.

 Candidates from reputed real estate, facility management, hospitality, or integrated township organizations may be considered.

1. Required Skills

 Strong property and facility management skills.  Excellent vendor and contractor management.

 Good knowledge of MEP and building maintenance.

 Strong communication and interpersonal skills.

 Complaint and conflict resolution skills.

 Team leadership and manpower management.

 Budgeting and cost-control capability.

 Knowledge of safety and statutory compliance.

 Good reporting and MIS skills.

 Strong problem-solving and decision-making ability.

 Ability to manage multiple activities simultaneously.

1. Desired Personal Attributes

 Leadership and ownership mindset.  Customer-service orientation.

 Strong discipline and accountability.

 Good negotiation skills.

 Proactive approach to maintenance and problem resolution.

 Ability to work under pressure.

 Professional and presentable personality.

 High level of integrity and responsibility.

1. Authority & Accountability

The Estate Manager will be accountable for the overall operational condition, maintenance, safety, cleanliness, service quality, and efficient functioning of the assigned estate/project, while ensuring compliance with company policies, approved budgets, and applicable statutory requirements.

📌 Facility Estate Manager (Jaipur)
🏢 Salarite
📍 Jaipur