Job Purpose To deliver exceptional customer service by handling inbound and/or outbound customer interactions, resolving queries efficiently, and ensuring a positive customer experience while meeting operational and quality standards.
Key Responsibilities
- Handle inbound and outbound customer calls in a qualified and courteous manner.
- Address customer inquiries, complaints, requests, and service-related issues.
Required Qualifications
- Graduate in any discipline (preferred).
Communication Skills
- Excellent verbal and written communication in English.
- Strong listening and probing skills.
- Ability to communicate clearly and confidently with customers.
📌 Executive (Pune)
🏢 EXL
📍 Pune