- Leading
- The DOC / IT Ops Engineer with experience in Incident Management, Problem Management, Change Management, Knowledge Management and Proactive Monitoring areas
- Lead efforts involving the monitoring of key internal services and incident teams, as we'll as escalation and alerts to our crisis team(s)
- Champion best practices of the DOC Playbook through the entire DOC team
- Guide the implementation, continuous improvement and documentation of new and existing policies, procedures and processes for the DOC
- Technology innovation mindset with AI Operations and self-healing scripts.
- Monitoring and Alerting:
- Continuously monitor internal IT and product-related incidents using various tools and platforms.
- Develop, configure, and manage alerting systems to promptly identify and alert relevant parties to emerging issues.
- Facilitate crisis team assessments or activations through rapid situational awareness to incident coordinators
- Incident Management and Escalations:
- Coordinate and escalate issues to appropriate teams and stakeholders as needed.
- Maintain clear and concise communication during incidents, providing regular updates to stakeholders.
- Collaborate with cross-functional teams to support root cause analysis of complex issues Document and maintain standard operating procedures for DOC response and escalation processes.
- Continuous Improvement:
- Identify opportunities for improving monitoring and alerting systems and processes.




- Participate in post-incident reviews and contribute to the development of preventive measures.
- Stay up-to-date with industry trends and best practices in all-hazards operations center operations and technologies.
- Documentation and Reporting:
- Maintain detailed and accurate incident logs and documentation.
- Generate regular reports on tracked incidents, assessments, and status.
- Provide insights and recommendations based on incident analysis and trends.

What you'll Need:

- Education:
- bachelors degree in Engineering, Computer Science, Information Technology, or a related field. Equivalent work experience will be considered.
- Experience:
- Minimum of 6 years of experience in Digital Operations Center (DOC) or similar environment like NOC or IT Operations.
- Proven experience with maintaining a common operating picture with existing monitoring tools and situational awareness dashboards .
- Strong understanding of network protocols, systems, and infrastructure.
- Skills:
- Excellent problem-solving and analytical skills.
- Robust communication and interpersonal skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Proficiency in scripting languages (eg, Python, Bash), AI Ops is a plus.
- Familiarity with ITIL practices and frameworks is desirable.
- Familiarity with incident command system (ICS) principles and best practices in the technology industry
- Certifications:
- Relevant certifications such as CCNA, CCNP, or equivalent are preferred.

📌 Engineer, Digital Operations Center (Pune)
🏢 CrowdStrike
📍 Pune