E-Commerce Sales Associate

Location: Gurugram | Experience: 1+ year preferred

About the Role

We are looking for a proactive E-Commerce Sales Associate to handle end-to-end pre-purchase customer interactions and convert customer queries into sales. The role will involve guiding customers on size, fit, products, styling and recommendations, along with active follow-up on abandoned carts and potential customers.

Key Responsibilities

Handle pre-purchase customer queries through WhatsApp, calls, chat and other channels.

Understand customer requirements and recommend the right product, size, fit and style

Help customers choose products based on their body type, requirements, occasion and preferences.

Provide transparent guidance on product features, usage, fit, fabric, sizing and benefits.

Conduct abandoned cart calls and follow up with customers to understand objections and convert carts into orders.

Follow up with interested customers who have shown purchase intent but have not completed the order.

Identify customer concerns such as price, size confusion, product suitability, delivery or product selection and resolve them effectively.

Cross-sell and recommend relevant complementary products wherever appropriate.

Maintain accurate records of calls, customer requirements,



follow-ups and conversions.

Coordinate with the CS, sales, marketing and operations teams to ensure a smooth customer journey.

Proactively identify recurring customer questions and feedback and share insights with the team.

Meet defined conversion, calling, follow-up and sales targets.

What We're Looking For

1+ year of experience in e-commerce sales, customer support, telesales or inside sales preferred.

Excellent communication and convincing skills.

Strong ability to understand customer needs and recommend the right product.

Comfortable handling sales calls and follow-ups.

Customer-first approach with a strong focus on conversion.

Good understanding of WhatsApp, calling and basic CRM/order management tools.

- Experience with women's fashion, lingerie, shapewear, apparel or D2C brands will be an added advantage.

Key Skills

Customer Handling | Sales Conversion | Product Recommendation | Size & Fit Guidance | Abandoned Cart Calling | Upselling & Cross-selling | Follow-ups | Communication | E-Commerce

If you enjoy talking to customers, understanding their needs and turning queries into sales, we'd love to hear from you.

Apply - [email protected]

📌 E-Commerce Sales Associate (Gurugram)
🏢 Shapercult
📍 Gurugram