E-Commerce Executive

Company: Deccan Law House

Location: Vijayawada, Andhra Pradesh

Employment Type: Full-time

Department: E-Commerce

Experience: 1–3 years

Type: Onsite

About Deccan Law House

Deccan Law House is a 30 year-old business specialising in Law & Tax books, serving students, lawyers, judges, government departments, professionals, colleges and institutions across India.

Our business operates across e-commerce, offline retail, institutional sales and publishing, and we are also expanding into technology with a new software business.

We are looking for a responsible, organised and customer-focused E-Commerce Executive to manage the day-to-day operations of our online business.

Role Overview

The candidate will be primarily responsible for three core areas:

- Catalog Management
- Order Management
- Customer Support The ideal candidate should be highly organised, detail-oriented and comfortable working independently. Since this role involves direct communication with customers, excellent spoken and written English is mandatory.

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Key Responsibilities

- Catalog Management

- Add new books/products to the e-commerce website.
- Maintain accurate product titles, descriptions, authors, publishers, editions and other product information.
- Upload and manage product images.
- Update product prices and availability.
- Create and maintain product categories and sub-categories.
- Add relevant search tags, attributes and filters.
- Regularly check the website catalog for incorrect, incomplete or outdated information.
- Update product information whenever new editions or revised prices are received.
- Coordinate with the publishing, procurement and store teams to collect product information.
- Ensure newly available books are added to the website promptly.
- Maintain overall catalog accuracy and consistency.

- Order Management

- Monitor incoming orders on a daily basis.




- Process orders from receipt through successful dispatch.
- Coordinate with the store/warehouse team for picking and packing.
- Generate invoices and shipping documentation.
- Coordinate with courier partners for pickups and dispatches.
- Track shipments and proactively identify delayed or failed deliveries.
- Handle cancelled, returned and undelivered orders.
- Coordinate replacements and refunds wherever required.
- Maintain accurate records of order status.
- Follow up on all pending orders until closure.
- Ensure orders are processed and dispatched within the required turnaround time.

- Customer Support

- Handle customer queries through phone, WhatsApp and email.
- Communicate professionally with customers regarding:
- Product availability
- Product information
- Pricing
- Order status
- Delivery status
- Returns
- Replacements
- Refunds
- Resolve customer complaints professionally and promptly.
- Coordinate internally to resolve customer and order-related issues.
- Follow up with customers wherever necessary.
- Ensure customers receive timely and accurate information.
- Maintain a high standard of customer service throughout the buying journey.

- Reporting & Coordination

- Maintain daily records of orders, dispatches, returns and customer complaints.
- Prepare basic operational reports using MS Excel / Google Sheets.
- Coordinate with store, warehouse, publishing, procurement and management teams.
- Monitor pending tasks and ensure timely follow-up.




- Identify recurring operational issues and report them to management.
- Suggest improvements to make e-commerce operations more efficient.

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Candidate Requirements

Essential

- 1–3 years of experience in e-commerce, catalog management, order processing or customer support.
- Excellent spoken and written English is mandatory.
- Must be comfortable speaking with customers over the phone.
- Must be able to communicate professionally with customers through WhatsApp and email.
- Good working knowledge of MS Excel / Google Sheets.
- Good computer and internet skills.
- Strong attention to detail.
- Good organisational and follow-up skills.
- Ability to manage multiple tasks simultaneously.
- Ability to work independently and take ownership of responsibilities.
- Skilled and customer-friendly attitude.

Preferred

Experience with

- E-commerce platforms such as Dukaan, Shopify, WooCommerce, etc.
- Amazon, Flipkart or other marketplaces.
- Courier/shipping platforms.
- Product catalog management.
- Inventory or order management systems.
- CRM or customer support tools.

Knowledge of Hindi and/or Telugu will be an added advantage.

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What We Are Looking For

We are looking for someone who takes ownership of their work.

You should not have to be repeatedly reminded about:

- Pending orders
- Customer complaints
- Catalog updates
- Returns/refunds
- Shipment issues
- Pending follow-ups

If you identify a problem, you should be able to take responsibility, coordinate with the relevant person and ensure that the issue gets resolved.

Attention to detail, communication skills, responsiveness and accountability are extremely important for this role.

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Interested candidates who meet the above requirements may apply with their updated CV at [email protected]

📌 E-Commerce Executive (Vijayawada)
🏢 Deccan Law House
📍 Vijayawada