Job Title: Dynamics 365 Field Service Consultant

Experience: 5+ Years

Location: Remote

Employment Type: Contract – 6 Months (Possible Extension)

Shift: Australia AEST Business Hours

Role Summary

We are seeking a hands-on Dynamics 365 Field Service Consultant with robust techno-functional expertise in D365 Customer Engagement (CE). The consultant will be responsible for end-to-end Field Service configuration, scheduling, mobile application setup, testing, UAT, and integration support within an enterprise D365 CE program.

Key Responsibilities

- Gather and document business requirements and prepare Gap-Fit documentation.
- Configure Work Orders, Incident Types, Work Order Templates, Products &
- Services.
- Configure Bookable Resources, Schedule Board, and Universal Resource Scheduling (URS).
- Configure Agreements, recurring Work Orders, Price Lists, and scheduling rules.
- Configure Field Service Mobile App, Inspections, and technician workflows.
- Configure Customer Assets, Equipment, Skills, Resources, Accounts, and Locations.
- Support integration between D365 Field Service and ERP/backend systems such as D365 Finance &
- Operations and SAP.
- Prepare functional test cases, execute testing, and support UAT and defect resolution.
- Prepare user manuals, training materials, and conduct knowledge transfer.
- Participate in sprint demos, stakeholder meetings, and project status discussions.
- Support related D365 Sales CE configuration including Leads,



Opportunities, Business Rules, and Workflows where required.

Required Skills &

- Experience

- 5+ years of hands-on experience with Microsoft Dynamics 365 Field Service.
- Strong experience with D365 CE / Customer Engagement.
- Hands-on expertise in:
- Work Orders
- Bookable Resources
- Schedule Board
- Universal Resource Scheduling
- Agreements
- Inspections
- Customer Assets
- Price Lists
- Field Service Mobile

- Working knowledge of Microsoft Dataverse, Power Apps, and Power Automate.
- Experience supporting enterprise integrations with SAP, D365 Finance &

- Operations, or other ERP systems.
- Experience with requirements gathering, Gap-Fit analysis, functional testing, UAT, and documentation.
- Strong understanding of Agile/Scrum delivery methodologies.
- Excellent communication and stakeholder management skills.

Preferred Skills

- Experience with D365 Sales CE.
- Knowledge of Power Platform customization.
- Experience working with global/Australia-based teams.
- Previous experience in Field Service, utilities, manufacturing, or asset-intensive industries.

Key Competencies Dynamics 365 Field Service | D365 CE | URS | Schedule Board | Work Orders | Mobile App | Inspections | Customer Assets | Dataverse | Power Platform | ERP Integration | UAT | Functional Consulting

Skills: mobile,scheduling,dynamics,sap,work orders,skills,field service,erp

📌 Dynamics 365 Field Service Consultant (India)
🏢 NSKH Tech
📍 India