Job Title: Desktop Support Engineer

Department: IT / Information Technology

Location: Mumbai

Employment Type: Full-Time

Experience: 0-3 Years

Reporting To: IT Manager / IT Support Lead

Job Summary

We are looking for a skilled and customer-focused Desktop Support Engineer to provide technical assistance to employees, troubleshoot hardware and software issues, maintain IT systems, and ensure smooth day-to-day IT operations. The ideal candidate should have strong troubleshooting skills, valuable communication abilities, and hands-on experience with Windows systems, networking, and end-user support.

Key Responsibilities

- Provide first and second-level technical support to employees through onsite and remote assistance.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
- Troubleshoot Windows OS, Microsoft Office, email, applications, and system-related issues.
- Configure and troubleshoot LAN, Wi-Fi, VPN, printers, and basic network connectivity.
- Install and configure software, operating systems, drivers, and security updates.
- Create, manage, and troubleshoot user accounts and access permissions.
- Maintain IT asset inventory and ensure proper allocation and tracking of hardware.
- Diagnose hardware failures and coordinate with vendors/service providers for repairs.
- Monitor and resolve IT support tickets within defined SLA timelines.
- Maintain documentation of incidents, troubleshooting steps, and resolutions.
- Assist with system backups, antivirus, endpoint security, and routine maintenance.
- Support employee onboarding and offboarding, including system setup, access provisioning, and asset handover.




- Ensure IT systems comply with company security policies and procedures.
- Escalate complex technical issues to the appropriate IT teams or vendors.
- Support IT infrastructure and other technology-related projects as required.

Required Skills & Qualifications
- Bachelor's/Diploma in Computer Science, Information Technology, or a related field.
- 1–4 years of experience in desktop support, IT helpdesk, or technical support.
- Strong knowledge of Windows 10/11 and Microsoft Office 365.
- Good understanding of computer hardware, peripherals, and troubleshooting.
- Basic knowledge of LAN, WAN, TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
- Experience with IT ticketing/helpdesk systems.
- Knowledge of Active Directory and user account management is preferred.
- Familiarity with antivirus and endpoint security solutions.
- Good problem-solving and analytical skills.
- Strong verbal and written communication skills.
- Ability to work independently as well as with cross-functional teams.

Preferred Certifications
- CompTIA A+
- CompTIA Network+
- Microsoft certifications
- ITIL Foundation
- Any relevant hardware/networking certification

Key Competencies
- Technical troubleshooting
- Customer service orientation
- Problem-solving
- Communication skills
- Time management
- Attention to detail
- Team collaboration
- Ability to work under pressure

Key Performance Indicators (KPIs)
- IT ticket resolution time
- SLA compliance
- First-contact resolution rate
- User satisfaction
- System and device uptime
- Accuracy of IT asset records
- Number of recurring issues resolved

Pay: ₹20,833.00 - ₹33,333.00 per month

Work Location: In person

📌 Desktop Support Engineer (Mumbai)
🏢 mesklintech
📍 Mumbai