Role Description

"Key Responsibilities:

- Experience with Dell &
- HP laptops, HP network printers, iPhones MAC"
- Excellent technical troubleshooting skills in windows11 MacLinux.
- Ability to install hardware components peripherals on OEM laptops & desktops in a business workplace.
- Reviewing, resolving and closing tickets in the ServiceNow queue.
- Arrange for repairs by vendors OEM and external repair facilities as necessary.
- Performing moves, adds and changes of software and hardware for all endpoints.
- Diagnose, resolve and follow through on computer malfunction.
- Installation/troubleshooting software in systems and equipment problems or malfunctions.
- Identifying causes and recommending solutions.
- Excellent technical troubleshooting skills windows11 MacLinux.
- Ability to install hardware components peripherals on OEM laptops & desktops in a business environment.
- General knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing & deploying.

Qualifications and Experience:

- Degree or coursework in computer studies and/or information technology.
- Good telephone and interpersonal skills is a must.
- Ability to troubleshoot and resolve hardware &

- OS problems on endpoints
- Exposure to Windows OS Mac OS &
- Linux; in depth knowledge of Windows10 11 and Microsoft Office products.




- Ability to install hardware components peripherals on OEM laptops & desktops in a business environment.
- General knowledge of AD, DNS and DHCP, as well has how to create file share structures and network computers together into a companywide domain.
- Have an understanding of networking concepts and practice.
- General knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing & deploying.
- Awareness of EDR solutions & patching
- Experience with Dell &
- HP desktops and laptops, HP network printers, iPhones MAC"
- Experience MS Intune &
- O365 Skills and Attributes:
- Strong interpersonal and communication skills
- Highly motivated with the ability to comprehend complex issues rapidly and aid in producing technically credible solutions
- Good timekeeping for projects and required deadlines
- Ability to multi-task – such as projects requiring opposing skills and work environments
- Ability to prioritize tasks and workload
- Clear precise attitude with methodical attention to detail
- Telephony soft skills
- Mentoring and training of co-workers at all levels of competence

Skills

Active Directory, Microsoft Intune, ServiceNow, Windows, Customer Support, Microsoft Office, Production Support, Ticketing Systems

📌 Desktop Support Engineer (Thiruvananthapuram)
🏢 UST
📍 Thiruvananthapuram