Job TitleDeputy Manager – Customer EngagementLocationJamnagarDepartmentCustomer EngagementFunctionOperations- AgencyReporting toSr. Manager - Customer EngagementBand5BKey Responsibilities:

· Managing office administration assets and upkeep of the same.

· Agents Contracting

· Current Business Processing

· Banking of Initial & Renewal Premium

· Managing Petty cash & vendor payments

· Retention of Surrender Requests

· Execution of all Service Requests - Post Policy Issuance

· Reverting on customer queries and complaints

· Maintaining high NPS Scores

· Life and Health Claims processing

· Handling compliance issues.

· Audit Rating

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Measure of Success:

· Customer Engagement - 70%

· Surrender Retention - 70%

· NPS-85

· 100% Banking with 24 hours.

· Vendor payment TAT should be < 10 days

· Surrender Requests <1%

· 100 % Accuracy of POS requests

· 100 % Accuracy of Customer service

· Zero Day upload of POS & Claims Docs in FTP server.

Audit rating 2

Desired qualifications and experience:

· Graduate / Post-Graduate in any discipline.





· 5-7 years experience handling front end customer services

· Knowledge of service quality is required

About Axis Max Life Insurance

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life

Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

📌 Deputy Manager - Customer Engagement (Agency) (Gujarat)
🏢 Axis Max Life Insurance
📍 Gujarat