Role Summary:

Responsible for managing customer service operations, handling walk-in customers, managing customer email communications, and conducting training programs for PAN India Non-CSO Customer Service Handling Officers to ensure consistent service excellence.

Key Responsibilities:

- Handle customer queries, complaints, and service requests efficiently.

- Manage and support walk-in customer interactions.

- Monitor and respond to customer emails within defined timelines.

- Ensure timely resolution and escalation of customer issues.

- Conduct customer service training for PAN India Non-CSO Customer Service Handling Officers.

- Maintain service records and support process improvements.

- Adhere to company policies and customer service standards.

Skills Required:

- Solid communication and interpersonal skills.

- Customer-focused approach with problem-solving abilities.

- Proficiency in email management and MS Office.

- Training and presentation skills.

- Ability to handle multiple tasks and stakeholders effectively.

📌 Deputy Manager- Customer Service (Delhi)
🏢 Protium Finance
📍 Delhi