Project Role : Deployment Lead

Project Role Description : Plan and lead the execution of a comprehensive deployment plan, including work planning, scheduling, budgeting, metrics, training, pilots, and resources. Collaborate with all project teams to manage interdependencies, ensure alignment between all deployment-related activities, and monitor & control progress through the deployment plan.

Must have skills : ServiceNow IT Service Management (ITSM)

Good to have skills : ServiceNow ITOM Discovery

Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary

We are looking for a ServiceNow Forward Deployed Engineer (FDE) with strong expertise in the ServiceNow platform and hands-on experience with Generative AI/LLMs (Google Gemini or equivalent). The ideal candidate will be responsible for designing, developing, and deploying AI-powered enterprise solutions, collaborating with business stakeholders, and integrating AI capabilities into ServiceNow workflows.

Key Responsibilities

Design, develop, and customize solutions on the ServiceNow platform.

Build and integrate AI-powered capabilities using Google Gemini(preferred) or other Generative AI/LLMs.

Develop and integrate backend services, APIs, and automation solutions using Python.

Collaborate with cross-functional teams to understand business requirements and deliver scalable, high-quality solutions.

Develop integrations between ServiceNow and enterprise applications using REST APIs and industry best practices.

Troubleshoot, optimize,



and enhance application performance while following secure coding and development standards.

Required Skills

Mandatory: Strong hands-on experience in ServiceNow development, including scripting, workflows, integrations, and platform customization.

Mandatory: Hands-on experience with Generative AI/LLMs, such as Google Gemini or comparable AI platforms, including prompt engineering and AI integration.

- GenAI knowledge would be an added advantage.

Working knowledge of Python for application development, automation, and API integration.

Experience with REST APIs, JSON, Git, and CI/CD practices.

Strong analytical, problem-solving, communication, and stakeholder management skills.

Additional Information

- The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management (ITSM).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time educationAbout Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations,



accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more cutting-edge, more competitive, and more creative, which helps us better serve our clients and our communities.

📌 Deployment Lead (Bengaluru)
🏢 Accenture
📍 Bengaluru