Job Purpose

This position is open with Bajaj Finance ltd.

Duties and Responsibilities

Duties and Responsibilities

- Planning

- Coordination with business stakeholders to understand their problems and pain points.

- Understand any process changes that are being initiated. Detail out the needs and expectations for fixing, enhancing and improving collections systems and applications.

- Identify and align with business on projects/ initiatives for driving efficiency and effectiveness of collections systems and applications.

- Propose new solutions and capabilities to be implemented. Align with business team and get approvals.

- System Management Enhancements

- Monitor and review existing applications and systems. Identify issues and concerns. Seek additional feedback from field teams. Work with IT team and Collections teams to address and resolve.

- Apart from the high priority projects identified in the AOP, regularly communicate with various teams to understand other BAU/ ad-hoc requirements and drive system changes for the same.

- Identify risks and create business continuity plans for key processes.

- Work with various business stakeholders to detail out the requirements for changes in IT systems. Collate, analyse and Create the Business Requirements Document (BRD).

- In collaboration with the IT team, explore and assess available solutions in the market.

Conduct

PoC for existing solutions. Also explore options to build the solutions in-house/ through a technology vendor.

- Partner with the IT team to conduct cost-benefit analysis of various options and budgeting. Discuss with business and get approval.

- Discuss technical feasibility and compatibility of solution with IT team. Work with concerned stakeholders to close commercial negotiations and finalise.

- Drive program management of technology development. Track and report milestones.



Provide clarity to development team on specific queries/ areas. Escalate any issues and drive resolution.

- Work with team to do functional and user acceptance testing of the new/ reworked systems. Partner with the IT team to address any bugs or issues and productionise. Ensure production sanity by implementing with a control group.

- Make other COE teams aware of new solutions; ensure seamless integration of processes and systems.

- Create training documents and other material to educate users about the new/ reworked systems. Go live with user training. Where required (in case of significant changes), conduct training sessions.

- Drive and monitor change management for recent/ reworked systems.

- Support other teams and provide technical expertise consulting on any new policies or process changes that are being introduced.

- Team Management:

- Participate in selection process to identify the right talent for positions within the team

- Determine individual training needs and development plans to build expertise and enhance skills in the team

- Set objectives, conduct reviews and close appraisal processes for the team as per timelines

Required Qualifications and Experience

Required Qualifications and Experience

- A minimum of about 8 yearsexperience in same field and overall 5 years of experience

- Post graduate from a reputed Institute

- Strong knowledge of collections and Workflow and System Management

- Prior experience of work in Systems domain User Management

- Strong team management skills and performance drive abilities in diverse environment

- Strong written and oral communication skills required along with the ability to tailor communication style both technical and non-technical audience

- Experience of IT / Project management will be advantage

- Interest and passion to work with highly aggressive team

📌 Debt Management Manager (Pune)
🏢 Bajaj Finance
📍 Pune