We are looking for a proactive and customer-focused Customer Support Specialist to join our team. This is a full time, on-site position based in Vadodara. In this role, you will be responsible for assisting international clients through phone, email, and chat, ensuring timely resolution of customer inquiries and maintaining a high level of customer satisfaction.

You will coordinate with internal teams, monitor support requests, document issues, and ensure smooth day-to-day support operations. The ideal candidate is an excellent communicator, organized, solution-oriented, and capable of working efficiently in a fast-paced environment. /n Key Responsibilities /n /n

- Respond to customer inquiries via phone, email, and live chat.

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- Resolve customer issues promptly while maintaining a high level of professionalism.

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- Coordinate with technical and internal teams to ensure timely issue resolution.

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- Track, document, and manage support tickets until closure.

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- Escalate complex issues to the appropriate teams when required.

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- Maintain accurate records of customer interactions and follow-ups.

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- Ensure customer satisfaction by providing timely updates and effective communication.

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- Contribute to improving support processes and operational efficiency.

/n /n Qualifications /n /n

- Excellent verbal and written English communication skills.

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- Strong customer service and interpersonal skills.

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- Good analytical and problem-solving abilities.

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- Basic technical understanding of websites, software applications, or digital products.

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- Ability to multitask and prioritize work effectively.

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- Experience in customer support, BPO, IT, or SaaS is preferred but not mandatory.

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- Freshers with excellent communication skills are welcome to apply.

/n /n Requirements /n /n

- Must be willing to work Night Shift (9:00 PM – 6:00 AM IST).

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- Must be able to work from the Vadodara office.

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- Comfortable interacting with international clients.

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- Strong team player with a positive attitude and willingness to learn.

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📌 Customer Support Specialist (Mandvi)
🏢 Vrundaz Technology
📍 Mandvi