Company: Equilibrium Mind and Yoga

Location: Remote / Work From Home

Employment Type: Full-time | 6 days/week

Reporting To: Founder (Direct)

Compensation: ₹30,000–40,000/month (₹3.6–4.8 LPA), based on experience

About the Role

We’re looking for a customer support and lead management executive to manage lead follow-ups, client and trainer scheduling, attendance tracking, and day-to-day coordination for our growing fitness and wellness business.

The role requires someone who can manage multiple priorities independently, maintain accurate records, ensure timely follow-ups, and proactively identify and resolve scheduling issues.

Key Responsibilities:

Lead Management

- Manage lead follow-ups and communication through to conversion
- Track leads and ensure timely and consistent follow-ups
- Maintain accurate lead records and status updates

Scheduling & Coordination

- Coordinate and manage calendars for all employees and trainers
- Schedule sessions and assign the right trainer to the right client/session
- Act as the scheduling backup and central point of coordination across the team
- Identify and resolve scheduling conflicts proactively

Client & Attendance Management

- Maintain and update client accounts and records
- Track and update attendance




- Maintain accurate information on our ERP system, Bitrix.

Client & Team Communication

- Follow up consistently with leads and clients to ensure timely responses
- Coordinate effectively between clients, trainers, and internal team members
- Ensure important information and updates are communicated on time

Required Skills & Experience

- 2–4 years of experience in scheduling, coordination, lead management, or a similar role
- Robust organizational skills and the ability to manage multiple calendars and priorities simultaneously
- Comfortable working with CRM/ERP systems; Bitrix experience is a plus
- Experience using Google Calendar and scheduling tools
- Comfortable using AI tools such as ChatGPT and Claude as part of the daily workflow
- Excellent written and spoken English
- Strong follow-up and communication skills
- Highly reliable and able to work independently with minimal supervision
- Strong problem-solving and proactive coordination skills

Preferred Education

Bachelor’s degree in any discipline. BBA or a relevant degree is preferred but not mandatory.

Compensation

₹30,000–40,000/month (₹3.6–4.8 LPA), based on experience and suitability for the role.

📌 Customer Support & Lead Management Executive (India)
🏢 Equilibrium
📍 India