– Courier &

- Operations Executive Company: Zone Alpha Job Role: Courier &
- Operations Executive Department: Operations &
- Dispatch Location: Navi Mumbai, Maharashtra Employment Type: Full-Time About Zone AlphaZone Alpha is a growing e-commerce business dealing in gadgets and consumer electronics such as drones, smartwatches, projectors, gaming consoles, earbuds, gimbals, speakers and other electronic products. We are looking for a responsible, organized and detail-oriented Operations Executive to manage daily order processing, courier slip generation, packing coordination and dispatch operations. Key Responsibilities1.

Courier

Slip &

- Shipping OperationsGenerate and print courier slips/shipping labels for all eligible orders. Verify customer name, address, phone number, product and order details before printing. Ensure the correct courier service and shipping method is selected. Sort courier slips according to orders and products. Maintain proper records of dispatched shipments. Coordinate with courier partners for pickup and shipment handover. 2.

Order

ProcessingProcess daily orders received through the Zone Alpha website and other sales channels. Check order status, payment mode, COD/Prepaid details and special instructions. Identify incomplete, duplicate, suspicious or problematic orders and report them to the concerned team. Coordinate with the sales/support team whenever order clarification is required.

- Packing &
- DispatchCoordinate product picking and packing according to the order. Verify the product before packing to avoid wrong-product dispatches. Ensure proper packaging and protection of electronic products. Match the packed parcel with the correct courier slip. Ensure all ready orders are dispatched within the daily cutoff time. Maintain a clean and organized packing/dispatch area.
- Inventory &
- Operations SupportCoordinate with the inventory team for product availability. Report out-of-stock products before dispatch. Assist with stock movement and product verification when required.



Help maintain proper records of returned, cancelled and undelivered shipments. Support RTO/return processing and product segregation when required. 5.

Daily Operations

ReportingMaintain daily dispatch and courier records.

Prepare daily reports for: Total orders received Orders processed Orders dispatched Pending orders RTO/return orders Cancelled orders Out-of-stock orders Report operational issues to the Operations Manager.

Required

SkillsGood computer knowledge. Basic knowledge of Shopify/e-commerce order management is preferred. Ability to work with Excel/Google Sheets. Valuable attention to detail. Good communication and coordination skills. Ability to manage multiple orders simultaneously. Rapid and accurate data entry. Responsible and punctual. Ability to work in a fast-paced e-commerce environment.

Preferred

Experience0–2 years of experience in e-commerce operations, warehouse operations, courier/dispatch or order processing. Freshers with good computer skills and a willingness to learn can also apply.

Key Performance

Indicators (KPI)Performance will be evaluated based on: Courier Slip Accuracy: 98%+ accuracy Order Processing Accuracy: 99%+ Same-Day Dispatch: Maximum possible orders dispatched on time Wrong Dispatch: Zero tolerance for avoidable wrong-product shipments Daily Order Processing: As per assigned workload Pending Orders: Minimum avoidable pending orders Packing Quality: Proper and secure packaging Attendance &

- Punctuality: Consistent and reliable Operational Discipline: Proper documentation and follow-up Working StyleThe ideal candidate should be: Accurate • Fast • Responsible • Organized • Proactive • Team-Oriented This position is suitable for someone who wants to build a career in e-commerce operations, logistics and warehouse management .

Reporting Reports To: Operations Manager / Management, Zone Alpha Salary Salary: Based on experience, skills and interview performance.

Growth Opportunity: Performance-based increments, incentives and additional responsibilities may be offered based on performance.

📌 Customer Support Executive (Navi Mumbai)
🏢 Zone alpha
📍 Navi Mumbai