Company Description ASC Group is one of India’s fastest-growing consulting firms, with over three decades of experience serving clients across major cities including Noida, Delhi, Gurugram, Mumbai, Pune, Hyderabad, Bengaluru, Chennai, Kolkata, and several international locations. The firm offers more than 100 specialized services spanning Risk Advisory, Taxation, Assurance, Corporate Insolvency and Bankruptcy, M&A;, Accounting, Secretarial and Regulatory, and other key business areas. ASC Group supports a wide range of industries with tailored solutions designed to address sector-specific challenges.

The organization is committed to long-term client success and positions itself as a single, trusted advisor for all critical business needs.

Role Description This is a full-time, in office Customer Support Executive role based in Guwahati.

The Customer Support

Executive will handle inbound and outbound customer queries via phone, email, and other channels, providing timely, accurate, and courteous responses.

Responsibilities include logging and tracking issues, coordinating with internal teams to ensure resolution, and following up with customers to confirm satisfaction. The role involves maintaining up-to-date knowledge of ASC Group’s services, guiding customers on processes and documentation, and escalating complex issues when necessary.

The Customer Support





Executive will also contribute to service quality by identifying recurring problems, suggesting improvements, and adhering to performance and compliance standards.

Qualifications

- Strong customer service and client relationship skills, including active listening, empathy, and solution-oriented support.
- Excellent verbal and written communication skills in English and relevant local languages, with clear and professional telephone and email etiquette.
- Organizational and administrative capabilities, such as accurate data entry, documentation, and systematic follow-up on customer cases.
- Basic technical proficiency with CRM or ticketing tools, MS Office applications, and the ability to quickly learn new systems.
- Problem-solving and analytical skills, with the ability to understand client needs, prioritize tasks, and manage time effectively in a fast-paced environment.
- Ability to collaborate with cross-functional teams, maintain confidentiality, and uphold high standards of professionalism and integrity.
- Previous experience in customer support, helpdesk, or client service roles in consulting, financial services, or related sectors is an advantage.
- Bachelor’s degree or equivalent qualification preferred; candidates with relevant experience and skills will also be considered.

📌 Customer Support Executive (Guwahati)
🏢 ASC GROUP
📍 Guwahati