Role: Customer Success Associate

Location: Bangalore

Company: Uno.care

Function: Customer Success

Experience: 0–3 Years

Joining: Urgent Basis

Compensation: 3-5 LPA (Based on the Interview Performance and Experience)

Preferred Background: B2B SaaS | Healthcare | Enterprise Services | Manufacturing | Health-tech

About Uno.care

Uno.care is an occupational health and wellness partner helping organizations manage employee healthcare across locations through Pre-Employment Medicals, Annual & Periodic Health Checkups, Occupational Health Centres, Emergency Services, Wellness Programs and Uno.360 — our digital occupational health platform.

We work closely with HR, EHS, Safety, Plant, Medical and Leadership teams across enterprise organizations.

Role Objective

We are looking for a Customer Success Manager who will own and strengthen relationships with our existing enterprise customers.

The role will focus on understanding customer experience, identifying service gaps, coordinating internal resolution, maintaining proactive engagement and helping customers get greater value from Uno.care.

Key Responsibilities

Customer Relationship Management

- Own relationships for assigned enterprise customers.
- Build strong connections with HR, EHS, Safety, Plant and Medical stakeholders.
- Conduct regular customer check-ins and relationship reviews.

Customer Feedback & Experience

- Understand what customers like, where they are facing problems and what needs improvement.
- Capture feedback systematically and convert it into actionable internal inputs.




- Identify recurring concerns and early signs of customer dissatisfaction.

Issue Ownership & Closure

- Record and understand customer concerns.
- Coordinate with Operations, Medical, Technology, Finance and other internal teams.
- Escalate critical or recurring concerns when required.

Customer Health & Retention · Maintain simple account health visibility

· Identify risks such as repeated complaints, reduced engagement, unresolved issues or declining service usage and initiate corrective action.

Customer Advocacy & Growth

- Capture positive feedback, testimonials and customer success stories.
- Identify case-study and referral opportunities.
- Recognise potential requirements for additional Uno.care services or locations.
- Pass qualified expansion opportunities to the Sales team.

Core Competencies 1. Customer Empathy

Listens carefully, understands the customer's situation and makes customers feel heard before proposing solutions.

2. Ownership & Accountability

Takes responsibility for follow-through instead of passing the customer from one team to another.

3. Communication

Confident and qualified while communicating with HR Heads, EHS Heads, Plant Heads, CMO/FMO and senior management through calls, emails and meetings.

4. Problem Solving





Able to identify

What happened? → Why? → Who owns it? → By when? → How do we prevent recurrence?

5. Relationship Management

Can develop relationships beyond operational contacts and gradually build connections with decision-makers and leadership.

6. Structured Execution

Strong in follow-ups, prioritisation, documentation, CRM/Excel/Google Sheets, meeting notes and action tracking.

7. Analytical Orientation

Comfortable interpreting customer health, complaint patterns, service usage, closure timelines and customer satisfaction.

8. Cross-Functional Collaboration

Works effectively with Operations, Medical, Technology, Finance, Sales, Marketing and Leadership to drive customer outcomes.

9. Commercial Awareness

Understands how strong customer success contributes to retention, renewals, referrals, and long-term account growth without turning every interaction into a sales conversation.

Preferred Candidate Profile

We are looking for someone with:

- 0–3 years of experience in Customer Success, Key Account Management, B2B SaaS, Healthcare, Enterprise Services or similar roles. (Fresher can also apply)
- Experience handling enterprise or manufacturing customers preferred.
- Strong communication and stakeholder-management skills.
- High ownership and follow-up discipline.
- Ability to manage multiple customers and priorities simultaneously.
- Bachelor's degree in Engineering, Business, Management, Healthcare Management, Operations, Technology or related fields.

📌 Customer Success Representative (Bengaluru)
🏢 Uno.care
📍 Bengaluru