Bangalore | In-offce

Fresher / 0–2 Year | B2B SaaS

About Zintlr

Zintlr is a fast-growing B2B SaaS platform that helps businesses discover, understand, and connect with their ideal prospects. We're building intelligent tools that make sales and business insights sharper, faster, and more actionable — and we're looking for driven individuals to grow with us.

About the Role

We're looking for a proactive, customer-obsessed Customer Success Associate to join our lean and high-impact CS team. You'll be at the forefront of the customer experience — handling support queries, managing CRM hygiene, and ensuring every interaction with Zintlr is seamless and valuable. This is a hands-on role where no two days are the same, and your work directly influences customer satisfaction and retention.

About Zintlr

Zintlr is a rapid-growing B2B SaaS platform that helps businesses discover, understand, and connect with their ideal prospects. We're building intelligent tools that make sales and business insights sharper, faster, and more actionable — and we're looking for driven individuals to grow with us.

About the Role

We're looking for a proactive, customer-obsessed Customer Success Associate to join our lean and high-impact CS team. You'll be at the forefront of the customer experience — handling support queries, managing CRM hygiene, and ensuring every interaction with Zintlr is seamless and valuable. This is a hands-on role where no two days are the same, and your work directly influences customer satisfaction and retention.

What You'll Do

- Manage inbound customer queries via email and chat, ensuring timely and high-quality responses




- Own day-to-day CRM operations on HubSpot — maintaining data accuracy, clean pipelines, and well-organized records
- Build and maintain a knowledge base by documenting FAQs and recurring solutions
- Support onboarding for new customers, helping them get value from the product early
- Work closely with the CSM to flag issues, manage escalations, and maintain smooth support workflows
- Collaborate with Product and Engineering teams to relay customer feedback and highlight recurring pain points

What We're Looking For

- Strong written and verbal communication — you can explain things clearly, simply, and with empathy
- A customer-first mindset with high attention to detail
- Familiarity with HubSpot or similar CRM/support tools (preferred, not mandatory)
- A quick learner with genuine curiosity about SaaS products and workflows
- Organized, reliable, and proactive — you take ownership without needing constant direction
- Freshers welcome; internship experience in customer support, operations, or SaaS is a plus

KPIs You'll Own

- First Response Time (FRT): Consistently meeting SLA benchmarks across all support channels
- Resolution Time: Closing tickets efficiently without compromising on quality
- CRM Hygiene Score: Keeping HubSpot records accurate, complete, and up to date
- CSAT: Delivering consistently positive experiences in every customer interaction

Why Join Zintlr

- Work closely with the passionate leadership
- High-ownership culture where your contributions are visible and valued
- Competitive compensation with a flexible work setup
- A team that rewards initiative, problem-solving, and a bias for action

📌 Customer Success Operations (Bengaluru)
🏢 Zintlr
📍 Bengaluru