LLKAY started out providing connectivity solutions to laboratories and within a few years, grew to also provide data management solutions to ambulatory organizations. ELLKAY is now a trusted data management partner in five healthcare segments. ELLKAY’s solutions continue to serve laboratories and ambulatory practices and have expanded to empower hospitals and health systems, healthcare IT vendors, ambulatory practices, health plans, and other healthcare organizations with cutting-edge technologies and solutions that drive their growth and interoperability strategies.

Today, ELLKAY remains true to our core values, building strong partner relationships and offering unparalleled service and support while providing innovative, scalable solutions to the challenges our customers face in today’s data-rich world.

ELLKAY's experience, customer-focused approach, and reputation for innovation, speed, and accuracy differentiate ELLKAY as a premier partner for your interoperability needs and data management strategy.

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We are seeking a highly organized, detail-oriented entry-level qualified to support and project manage internal initiatives focused on customer retention and growth. This role sits at the intersection of Customer Success, Sales, and Operations, playing a critical part in driving cross-functional alignment, improving customer outcomes, and scaling internal processes. The ideal candidate is proactive, structured, and comfortable working across teams, with a strong interest in leveraging technology—including AI—to improve efficiency and insights.

Essential Duties & Responsibilities:

Project Management & Internal Coordination

- Own and project manage internal customer retention initiatives from planning through execution
- Organize and lead cross-functional meetings with stakeholders (Customer Success,



Sales, Product, Operations)
- Track action items, drive accountability, and ensure timely follow-through across departments
- Build clear project plans, timelines, and status updates for leadership visibility
- Identify risks and proactively implement mitigation strategies

Customer Retention & Insights

- Support initiatives aimed at improving customer retention and renewal outcomes
- Collaborate with team leaders to translate initiatives into measurable business results
- Assist with customer segmentation and retention strategies

AI Enablement & Reporting

- Leverage AI tools to create scalable, high-quality Customer Business Reviews (CBRs)
- Identify opportunities to automate workflows and improve reporting efficiency using AI
- Partner with internal teams to pilot and adopt AI-driven processes

Customer Health Scoring

- Assist in the implementation and rollout of a customer health score framework
- Support data inputs, validation, and ongoing optimization of health metrics
- Collaborate with stakeholders to ensure adoption and consistent usage

Systems & Data Management (Salesforce)

- Maintain and improve data quality related to renewals and customer lifecycle tracking
- Perform updates and backfill historical data in Salesforce
- Support reporting and dashboard creation to drive visibility into retention metrics

Escalation Management





- Help coordinate cross-functional responses to customer escalations
- Navigate internal teams to ensure timely resolution and clear communication
- Track patterns and recommend process improvements to reduce future escalations

Qualifications:

Required

- Bachelor’s degree or equivalent experience
- Strong organizational and project management skills
- Excellent communication skills, both written and verbal
- Ability to manage multiple priorities and work across teams
- Analytical mindset with attention to detail
- Proficiency in Microsoft Office / Google Workspace

Preferred
- Internship or coursework related to business operations, customer success, or project management
- Experience with CRM tools (e.g., Salesforce)
- Familiarity with AI tools or automation platforms
- Interest in SaaS, customer success, or revenue operations

Additional Information:

ELLKAY is committed to fostering a collaborative and high-performance work environment that supports innovation, teamwork, and professional growth. Most roles are designed to operate from our office locations to encourage effective collaboration and engagement across teams.

Any alternative work arrangements may be considered at the company’s discretion based on role requirements and business needs.

For more information about our company, please visit www.ELLKAY.com.

ELLKAY is a Smoke-Free Workplace.

ELLKAY, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

📌 Customer Success Operations Coordinator (India)
🏢 ELLKAY
📍 India