- Act as the primary contact for customer accounts throughout the subscription lifecycle
- Drive platform adoption and resolve customer queries effectively
- Onboard recent clients and align product use with their goals
- Identify churn signals and support retention efforts
Role Responsibilities
- Build strong customer relationships through calls and emails
- Understand and address client use cases with the right solutions
- Collaborate cross-functionally to support customer needs
- Optionally lead and mentor a small team of customer executives