? WE'RE HIRING – CUSTOMER SUCCESS INTERN & FULL-TIME | KASPLO

Kasplo is looking for customer-focused and enthusiastic individuals to join our Customer Success team in Bangalore.

If you enjoy communicating with customers, solving problems, understanding customer needs, and building strong relationships, this is a great opportunity to build your career in B2B SaaS Customer Success.

? Location: Bangalore

? Work Mode: Work from Office

? Employment Type: Full-time / Internship

Experience: Freshers / Recent Graduates / 0–1 year

What you'll do:

- Communicate with customers through calls, email, WhatsApp, and other channels.
- Assist customers with onboarding and product adoption.
- Understand customer requirements and help them get maximum value from the product.
- Handle customer queries and coordinate with internal teams for issue resolution.
- Conduct regular follow-ups and maintain strong customer relationships.
- Track customer interactions, requirements, and issues using CRM tools.
- Collect customer feedback and share insights with the internal teams.
- Support customer engagement and retention initiatives.

What we're looking for:

- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building skills.
- Customer-first attitude.
- Good follow-up and organizational skills.
- Ability to understand customer requirements and communicate clearly.
- Willingness to learn and work in a quick-paced B2B SaaS environment.
- Prior internship or experience in sales, business development, customer support, or other client-facing roles is an added advantage.

What you'll do:





- Manage customer relationships throughout the customer lifecycle.
- Drive customer onboarding and product adoption.
- Understand customer requirements and ensure timely resolution of issues.
- Conduct regular customer follow-ups and engagement activities.
- Identify customer concerns and potential churn risks.
- Coordinate with Product, Sales, Support, and other internal teams.
- Maintain accurate customer information and interactions in CRM.
- Collect customer feedback and communicate actionable insights to internal teams.
- Contribute to customer retention, engagement, and overall satisfaction.

What we're looking for:

- 6 months - 1 years of relevant experience.
- Strong communication and interpersonal skills.
- Customer-first approach and problem-solving mindset.
- Good stakeholder management and follow-up skills.
- Experience working with CRM tools is a plus.
- Prior B2B SaaS experience is preferred.

COMPENSATION

Customer Success Intern: ₹15,000–₹20,000 per month

Customer Success Executive: ₹3–₹4 LPA

Compensation for experienced candidates may vary based on experience and skill set.

WHY JOIN KASPLO?

- Hands-on experience in B2B SaaS Customer Success
- Exposure to customer onboarding and product adoption
- Opportunity to work directly with customers
- Exposure to CRM and customer lifecycle management
- Opportunity to work with cross-functional teams
- Learn and grow in a fast-paced SaaS environment

? Interested candidates can apply or share their updated resume with us.

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📌 Customer Success Intern (Bengaluru)
🏢 Kasplo
📍 Bengaluru