RESPONSIBILITIES /n /n

- Manage a portfolio of High-Value Accounts and ensure consistent engagement.

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- Develop a customer-first approach to understand client pain points and drive better support outcomes.

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- Collaborate with cross-functional teams (Product Management, Tech Team, Support) to deliver standard or customized solutions based on client requirements.

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- Gain an in-depth understanding of the Unicommerce product and resolve daily queries from the team; conduct training to better equip them to manage client issues.

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- Ensure maximum feature adoption through hands-on learning and effective enablement.

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- Support upselling and cross-selling opportunities by identifying additional product features, modules, or services that benefit clients.

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- Contribute to customer retention efforts by monitoring account health, addressing risks, and ensuring long-term satisfaction.

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- Demonstrate excellent interpersonal and communication skills in all interactions.

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- Maintain daily/weekly reporting of training progress, customer activities, and account status to the reporting manager.

/n /n REQUIREMENT: /n /n

- Minimum of 2+ years of relevant experience, preferably in a SaaS setting.

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- A bachelor's degree is mandatory.

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- Hands-on experience in customer success, account management, customer retention, churn management, and renewals.

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- Ability to effectively handle escalations while ensuring a high level of customer satisfaction.

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- Experience in upselling, cross-selling, and driving account growth will be an added advantage.

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📌 Customer Success Associate (KAM) (Mumbai)
🏢 Unicommerce
📍 Mumbai