Our mission: bring AI to the physical world.

At Aviha, we believe AI in India can only reach its full potential when it is deeply integrated into the services economy, providing undeniable value to every consumer.

We stand at a singular, pivotal moment in human history, a threshold where the impossible is becoming inevitable.

We refuse to let AI be a privilege of the few. It is a right for the many.

From the tailor's needle and the gardener's soil to the very soul of every household, AI should be deeply integrated.

The roleOur whole promise is four words: outsource it, consider it done. The AI does most of the work. You are the person who makes sure it actually gets done.

You supervise the machine, step in the moment it falters, find out why it faltered, and then work with the AI team to make sure it doesn't falter that way again. High ownership, data backed. Every call you make should be traceable to a number or a conversation.

What you'll actually do

- Watch the AI run the desk — and know when it isn't working. The AI reads the ask, finds the vendor, negotiates, coordinates and closes most tasks on its own. Your job is not to do that work by hand. It's to watch it happen across every live task, and spot the one that's quietly going wrong before the user does.
- Step in the moment it falters. Take over the conversation. Reset the expectation honestly. Re-align the flow. Talk to whoever needs to hear a human voice — the user, the saathi, the vendor — and get the task back on track.

- Same on the supply side. The AI books and chases vendors and saathis. You intervene when it's heading south: a vendor gone quiet, a price that moved, a slot that won't hold, an instruction that clearly didn't land. You own the outcome, not the reply.

- Diagnose, don't just resolve. Every intervention is a data point. Why did the AI falter here — the prompt, the category, the vendor, the phrasing, the time of day? Find the pattern, size it (how many tasks, which category, since when), and bring the founders and the AI team a problem with a number attached, not an anecdote.

- Write the SOPs. Turn what you learn into the actual operating procedure for execution and for customer support. Specific, testable, written down — not tribal knowledge in your head.
- Get those SOPs into the AI harness. Then sit with the AI team and make them part of the system,



so the fix you found this week is automated next week and never reaches a human again.
- The measure of this job: your own intervention list gets shorter every month, and you can show us the data that says so.

9 Mantras which define our culture
1. Execution over planning : We ship, learn, and iterate. A decent plan executed this week beats a perfect plan next month.
2. Problem first : We fall in love with problems, not solutions. Understand the problem deeply — who has it, why it matters, what causes it — before building anything.
3. User first : Every decision starts from the user — the households who trust us with their homes, and the partners who serve them. Trust is the product.
4. Long term thinking : We compound. We refuse short-term wins that cost long-term trust, optionality, or team health.
5. Experimentation over biases : Opinions are hypotheses. Data and experiments settle debates — not seniority, not who argues loudest.
6. Hire and grow exceptional talent : Every hire raises the bar. We grow people faster than the company grows.
7. Growth mindset : Feedback is fuel.

Skills are built, not fixed. Curiosity beats ego.

8. How we do anything is how we do everything : Standards do not have small cases. The tone of a WhatsApp reply, the neatness of a vendor invoice and the polish of a release are the same decision, made again.
9. Crawl before you walk, before you run and before you fly : .We earn scale in stages. One street working, then one city, then the next.

A stage skipped is a stage repeated, usually at a worse price.

You'll love it here if
- You are genuinely good on the phone, and you don't mind picking it up first.
- You can hold twenty live tasks in your head and still remember which one has an anxious user attached to it.
- You write clearly and quickly — short sentences, no jargon, no corporate padding.
- You'd rather solve something yourself than escalate it.
- You use AI like a limb, not a gimmick. We're an AI-first company and we expect you to automate the boring half of your own job.
- Chaos energises you more than it rattles you.




- You are unusually stubborn about following up.

You'll hate it here if
- You want a script, a macro library and a tiered escalation matrix on day one.
- You think support is a cost centre that answers tickets.
- "The vendor didn't pick up" feels like a complete answer to you.
- You need permission before doing the obviously right thing.

What we're looking for
- Hindi and English, both fluent. Non-negotiable — you'll switch between them inside a single call.
- Kannada is a strong plus. Most of our vendors and saathis are in Bengaluru and it changes the conversation.
- Any third Indian language is welcome. We're not building for one city.
- 0–3 years of experience. We care far more about how you handle a live problem than about your résumé. Freshers who are sharp on the phone are absolutely in scope.
- In-office, Bengaluru. This job doesn't work over Slack.

You need to be next to the founders and the rest of the desk.

- Mon–Sat, business hours. We'll be straight with you: some evenings run late because a task is still open. Nobody here is expected to be online at midnight.

What you get
- A market-competitive salary. We'll tell you the number on the first call — no games, no "as per market standards".
- Direct access to the founding team. Every day, no layers. Your escalation path is a person sitting nearby.
- Real authority. You can issue a refund, order a re-do, or fire a vendor without filing a request first.
- A front-row seat to how an AI-first company actually gets built, and a real say in what gets built next.
- A path. The person who owns this desk well is the person who leads the team that replaces it. That's how this grows.

How to applySkip the cover letter. We won't read it.

Send us three things

1. A time you fixed something that wasn't your fault. Six sentences, plain language. What broke, what you did, how it ended.
2. A 60-second video. Phone camera, one take, unedited.

In Hindi or English, whichever is more natural. Tell us about the hardest person you've ever had to keep calm.

3. Your answer to this. A user paid for a deep clean. The cleaner showed up two hours late and did a mediocre job.

The user messages you at 9pm, angry. Write the exact message you'd send back. Not what you'd do — what you'd type.

We read the third one first. If your reply is good, we'll call you quickly.

📌 Customer Success Executive (Bengaluru)
🏢 Aviha.ai
📍 Bengaluru