Hiring Alert | Team Leader

Location: Vaishali, Ghaziabad (Work From Office)

Experience: 3+ Years Overall | Minimum 1 Year as Team Leader

Qualification: Bachelor's Degree (Non-Technical Background Preferred)

Notice Period: Immediate Joiners to 15 Days

Job Responsibilities:

Manage and supervise the team to ensure smooth day-to-day operations.

Handle customer queries, escalations, and follow-ups professionally.

Monitor team performance and ensure achievement of assigned targets/KPIs.

Maintain and update CRM records accurately.

Prepare MIS reports and maintain data using MS Excel.

Coordinate with sales and service teams for timely issue resolution.

Provide guidance and support to team members.

Ensure excellent customer communication and overall customer satisfaction.

Required Skills:





Minimum 1 year of Team Leader experience

Minimum 3 years of overall work experience

Excellent communication and customer-handling skills

Good knowledge of MS Excel and reporting

Basic CRM handling experience

Strong leadership, coordination, and problem-solving abilities

Ability to handle escalations and manage team performance

Looking for candidates with solid team handling experience, excellent communication skills, and a customer-centric approach.

Interested candidates can share their updated resume at:

[email protected]

Contact: Riyanshi Pathak

(phone hidden)

📌 Customer Service Team Lead (Ghaziabad)
🏢 MBit
📍 Ghaziabad