## Customer Service Support Executive – Atmann & Your Pandit Ji

Company: Atmann App Private Limited

Position: Customer Service Support Executive

Department: Customer Support / Operations

Experience: 0–2 Years

Salary: ₹1.20–1.80 LPA

Employment Type: Full-Time

Work Location: Indore

Reports To: Operations Manager / Business Head

### About Atmann App Private Limited

Atmann App Private Limited operates technology-enabled platforms focused on wellness, healing and spiritual services.

Our platforms include

- Atmann – a wellness and healing platform connecting users with healers and practitioners.
- Your Pandit Ji – a spiritual services platform connecting customers with Pandits for religious and spiritual services.

We are looking for a Customer Service Support Executive who can provide a smooth and positive experience to customers across both platforms.

## Role Summary The Customer Service Support Executive will be responsible for handling customer queries, assisting users with bookings and payments, coordinating with healers/Pandits, resolving basic platform issues and ensuring timely follow-up until customer issues are closed.

This is an ideal opportunity for a fresher or candidate with 0–2 years of experience who has good communication skills and wants to build a career in startup operations and customer experience.

## Key Responsibilities

### 1. Customer Support

Handle customer queries through

- WhatsApp
- Phone calls
- Email
- In-app/platform support

Assist customers with

- Registration and login
- OTP-related issues
- Profile-related queries
- Finding services/healers/Pandits
- Booking sessions/services
- Payment-related queries
- Cancellation and rescheduling
- Refund-related queries
- Booking confirmation
- General platform-related questions

### 2. Booking Support

- Monitor customer bookings.
- Confirm booking details when required.
- Coordinate with healers/Pandits regarding bookings.
- Help customers with rescheduling and cancellation requests.
- Follow up on incomplete or failed bookings.
- Ensure customers receive appropriate booking confirmations.
- Escalate booking conflicts to the operations team.

### 3. Payment Support

Assist customers with basic payment-related issues such as:

- Payment failed
- Payment deducted but booking not confirmed
- Payment status clarification
- Refund status




- Transaction-related queries

Coordinate with the Operations/Finance/Technology team for issues requiring further investigation.

Note: The candidate will not independently authorize refunds or financial adjustments.

### 4. Healer & Pandit Coordination For Atmann:

- Coordinate with healers regarding customer sessions.
- Help resolve basic scheduling and booking issues.
- Follow up regarding session availability.

For Your Pandit Ji

- Coordinate with Pandits regarding customer bookings.
- Confirm service availability.
- Assist with rescheduling and service-related coordination.

### 5. WhatsApp / SMS / Email Support

Monitor and respond to customer communication through approved channels.

Assist with issues related to:

- OTP
- Booking confirmation
- Session reminders
- Payment notifications
- Cancellation notifications
- WhatsApp messages
- SMS
- Email communication

Escalate technical notification failures to the technology team.

### 6. Basic Platform Testing The candidate will also perform basic testing from a customer's perspective.

Test areas may include

Login → OTP → Browse → Booking → Payment → Confirmation → Notification The candidate should report any issue found with:

- Platform name
- Screen/page
- Issue description
- Steps followed
- Screenshot/video, wherever possible

### 7. Complaint & Issue Management

- Record customer complaints accurately.
- Assign appropriate priority.
- Escalate technical or operational issues.
- Follow up with the concerned team.
- Keep the customer informed.
- Confirm resolution before closing the complaint.

The focus should be on first-time resolution wherever possible.

## Required Skills

### Must Have

- Valuable verbal and written communication
- Hindi + English communication ability
- Customer-friendly attitude
- Basic computer knowledge
- Basic MS Excel / Google Sheets knowledge
- Valuable listening skills
- Patience and empathy
- Problem-solving ability




- Valuable follow-up discipline
- Ability to learn new applications quickly

### Good to Have

- Customer service experience
- BPO / Call Centre experience
- E-commerce experience
- Startup experience
- Experience with WhatsApp Business
- Experience with CRM/helpdesk tools
- Experience with online booking/payment platforms

Technical/coding knowledge is not required.

## Ideal Candidate

We are looking for someone who is:

- Polite and professional with customers.
- Patient when handling difficult situations.
- Comfortable speaking on the phone.
- Comfortable communicating through WhatsApp.
- Quick to learn technology platforms.
- Responsible for following up until an issue is resolved.
- Comfortable working in a startup environment.
- Willing to take ownership rather than simply forwarding complaints.

## Performance Metrics / KPIs The candidate will be evaluated on:

1. Customer response time

2. Customer issue resolution time

3. Customer satisfaction
4. First-response quality

5. Booking support accuracy
6. Follow-up discipline

7. Complaint closure rate

8. Accuracy of customer records

9. Escalation of critical issues

10. Professional communication

## Education & Experience Qualification: Graduate in any discipline.

Experience: 0–2 years.

Freshers are welcome to apply.

Candidates with experience in customer support, BPO, e-commerce, hospitality, healthcare, wellness, online platforms or startup operations will be preferred.

## Salary

₹1.20 LPA – ₹1.80 LPA

Final compensation will depend on skills, communication ability and relevant experience.

## Career Opportunity The selected candidate will have an opportunity to grow into roles such as:

Customer Support Executive → Senior Customer Support Executive → Customer Success Executive → Customer Operations Executive → Customer Operations Manager

## Core Objective

> Make every customer interaction simple, helpful and trustworthy.

The Customer Service Support Executive will be an important part of ensuring that customers can successfully: Discover → Book → Pay → Receive Confirmation → Complete their Service → Get Support across both Atmann and Your Pandit Ji.

Pay: ₹120,000.00 - ₹180,000.00 per year

Work Location: In person

📌 Customer Service Support Executive (Indore)
🏢 Atmann App Private
📍 Indore