Client Support Associate / Client Experience Coordinator

Overview:

We are looking for a proactive and communication-driven professional with up to 1 year of experience in customer support, client coordination and or telecalling. The role involves managing RSVP calls, collecting client feedback and supporting basic escalation calls as required.

Key Responsibilities:

1. RSVP Coordination

● Make outgoing RSVP calls for events and update responses accurately.

● Maintain structured trackers and provide timely updates to the internal team.

2. Client Feedback & NPS Calls

● Connect with clients post-event to collect feedback and category-level ratings.

● Document insights clearly for internal performance review and reporting.

3. Escalation Calling Support

● Assist with initial-level escalation calls

● Gather issue details, ensure calm communication and route concerns to the appropriate internal team.

4. Communication & Documentation

● Maintain updated call logs and reports.

● Share daily/weekly summaries of activities.

● Follow communication guidelines and ensure consistency in tone and messaging.

5. Coordination Responsibilities

● Work closely with internal teams to relay client feedback and follow-ups.

● Ensure high responsiveness and professional client interaction at all times.

Required Skills & Experience:

● 0–1 year experience in customer support, telecalling, client servicing and or coordination roles.

● Strong verbal communication skills (English & Hindi; regional languages preferred).





● Ability to manage high-volume calling with professionalism.

● Good documentation and follow-up skills.

● Calm, patient and solution-oriented approach.

● Basic knowledge of CRM tools, Google Sheets, WhatsApp communication, and call logging.

Work Schedule:

● 6 days/week

About The Wedding Company The Wedding Company is a tech-enabled wedding planning and fulfilment platform, your one-stop destination for stress-free, personalized, and reliable wedding planning. From venues and decor to catering and photography, we manage every aspect of the wedding journey, from planning to execution, enabling couples to browse, book, and coordinate their entire wedding seamlessly from anywhere.

With a network of 2,000+ verified partners across cities, we have successfully planned and executed over 1,000 weddings across India's leading destinations including Bengaluru, Goa, Udaipur, Jaipur, Delhi NCR, and Kerala, as well as international locations like Thailand and Indonesia. Our team works like an extended family, combining qualified expertise with genuine care to make the entire wedding journey stress-free and memorable.

In 2026, we raised $2.75 million in seed funding led by Wellingdon Advisors LLP, with participation from LVX, Tremis Capital, and angel investors, reflecting strong confidence in our vision to redefine how India plans weddings.

Feel free to reach us at:

Email : [email protected]

Website : https://www.theweddingcompany.com

Note: This role is a full time role in Bangalore (and not remote).

📌 Customer Service Specialist (Bengaluru)
🏢 The Wedding
📍 Bengaluru