Company Description Binary Geckos is a technology partner focused on turning ideas into market-ready solutions by bridging the gap between concept and execution. The organization combines strong ideation skills, creative problem-solving, and reliable technology to help clients bring innovative products and services to life. With a commitment to out-of-the-box thinking and practical implementation, Binary Geckos aims to ensure that each solution performs effectively and gains traction in the market.

Team members collaborate closely with clients, working with passion and accountability to support long-term success.

Role Description The Customer Service Specialist is a full time, remote role responsible for providing responsive, high-quality support to clients and users across multiple channels, including phone, email, and chat. Day-to-day tasks include handling inquiries, troubleshooting common issues, guiding users through products or services, and documenting interactions in internal systems. The role involves monitoring customer feedback, escalating complex concerns when needed, and contributing suggestions to improve overall customer experience.





The specialist will collaborate with internal teams to ensure timely resolutions, maintain service standards, and support continuous improvement of customer satisfaction.

Qualifications

- Strong Customer Support and Customer Service skills, with the ability to resolve issues efficiently and professionally.
- Experience enhancing Customer Satisfaction and Customer Experience through attentive listening and solution-focused communication.
- Professional Phone Etiquette and clear, empathetic communication skills across phone, email, and chat.
- Ability to work independently in a remote environment, manage time effectively, and handle multiple requests simultaneously.
- Comfort using CRM or ticketing systems and basic productivity tools (e.g., email, spreadsheets, collaboration platforms).
- Prior experience in customer-facing roles in technology or service industries is an advantage.
- High level of reliability, accountability, and a proactive approach to problem-solving.
- Relevant education or training in customer service, communications, or a related field is beneficial.

📌 Customer Service Specialist (India)
🏢 Binary Geckos
📍 India