Company Description MediaNV is a full-service digital marketing and technology firm focused on driving practice growth through data-driven strategies and innovation. The company leverages advanced technology and deep analytics to design and implement highly effective marketing solutions. By continuously optimizing campaigns, MediaNV helps practices increase visibility, engagement, and long-term success in a fast-changing digital environment.

Team members collaborate across disciplines to deliver measurable results and support clients in achieving their business objectives.

Role Description This is a full-time, on-site Customer Service Representative role based in Daskroi.

The Customer Service

Representative will respond to client inquiries via phone, email, and chat, providing clear, timely, and professional assistance.

Responsibilities include resolving issues, processing requests, documenting interactions in internal systems, and following up to ensure client satisfaction. The role also involves coordinating with internal teams such as marketing and technology to address client concerns, sharing feedback that supports service improvement, and adhering to established procedures and service-level standards.



The representative will maintain up-to-date knowledge of MediaNV’s services to accurately guide clients and support a positive client experience.

Qualifications

- Strong customer service and client-facing communication skills, including active listening and clear, qualified verbal and written communication.
- Ability to manage multiple customer inquiries, prioritize tasks, and maintain attention to detail in a fast-paced environment.
- Comfort with using CRM or ticketing systems, basic office software, and learning new digital tools relevant to service delivery.
- Problem-solving skills with a focus on resolving issues efficiently, escalating when needed, and maintaining composure under pressure.
- Collaborative mindset, with the ability to work closely with cross-functional teams and contribute to continuous improvement of customer support processes.
- Previous experience in customer service or a related role is preferred; experience in digital marketing or technology environments is an advantage.
- High school diploma or equivalent required; additional education in business, communications, or a related field is beneficial.
- Willingness to work on-site in Daskroi and adhere to company policies, schedules, and performance expectations.

📌 Customer Service Representative (Daskroi)
🏢 MediaNV
📍 Daskroi