About LG Home Comfort

LG Home Comfort is a fast-growing Canadian HVAC company serving homeowners across Ontario. We are committed to delivering reliable, high-quality heating and cooling services — and that commitment starts with exceptional customer support.

We are expanding our India-based operations and are looking for a skilled Customer Care & Service Coordinator to ensure our customers receive timely, professional, and friendly assistance at all times.

What You’ll Do :

- Answer inbound customer calls in a professional, courteous, and friendly manner.
- Book service calls, maintenance visits, warranty appointments, and follow-ups.
- Handle general inquiries related to HVAC systems, installations, pricing, and warranties.
- Evaluate customer concerns to determine urgency and appropriate next steps.
- Explain service processes, timelines, chargeable vs. non-chargeable visits clearly and confidently.
- Make outbound calls to provide updates, technician ETAs, or follow-up information.
- Contact customers for confirmations, rescheduling, required paperwork, or payment details.
- Coordinate closely with the Canadian operations team for smooth service delivery.
- Update customer accounts, service notes, and case files accurately in Salesforce.
- Review and process service documentation and technician reports.
- Ensure system statuses, job details, and paperwork are fully complete and updated.
- Assist with scheduling, dispatch coordination, and daily administrative tasks.
- Ensure customers receive accurate and timely information at all times.




- De-escalate issues calmly and handle upset customers with empathy and professionalism.
- Follow up on open cases until the service is fully completed and closed.

What We’re Looking For

- Excellent verbal and written English communication — clear, confident, and qualified.
- Strong listening skills and the ability to simplify technical information.
- Experience in customer service or call centre roles (HVAC experience is an advantage).
- Prior experience in US/Canadian voice process preferred.
- Hands-on experience with CRM tools; Salesforce experience is highly preferred.
- Ability to follow scripts, workflows, and structured service procedures.
- Strong multitasking, organization, and documentation skills.
- Capable of managing difficult conversations and resolving concerns with empathy.
- Positive, team-oriented attitude with reliability and punctuality.
- Comfortable working in a fast-paced, customer-focused environment.
- Adaptable to changing priorities, schedules, and operational needs.

Work Location & Shift Details

- This is a full-time, on-site role based in our India office:

Kanakia Boomerang Tower, Chandivali – Powai, Mumbai.

- Rotational shifts aligned with Canadian (EST) working hours.

Pay: From ₹35,000.00 per month

Benefits

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Experience:
- Customer service: 2 years (Required)

Shift availability:
- Overnight Shift (Required)
- Night Shift (Required)

Work Location: In person

📌 Customer Service Representative (Powai)
🏢 KNOCKOUT AGENCY
📍 Powai