About The Company

Calls Experts is a reputable global contact center solutions provider with over 15 years of experience in delivering exceptional customer engagement services. Our headquarters are strategically located to serve clients across North America, and we pride ourselves on building strong, professional relationships with our clients and customers. Our core expertise lies in connecting qualified prospects with licensed insurance professionals, facilitating seamless communication and efficient lead generation.

As a company committed to innovation and excellence, Calls Experts continually invests in the development of our team and technology infrastructure to maintain our competitive edge in the contact center industry.

About The Role The position of Cold Calling Agent at Calls Experts offers a fully remote opportunity for confident communicators who excel in outbound calling environments. As a Cold Calling Agent, your primary responsibility will be to initiate contact with prospective clients through outbound calls, engage them professionally, and pre-qualify leads for insurance services. This role is performance-driven, with a focus on building rapport, handling objections, and gathering accurate customer information to facilitate the sales process.

It is important to note that this role does not involve selling insurance directly; instead, qualified prospects are transferred to licensed sales advisors for consultation and sales closure. The role provides an excellent opportunity for individuals looking to develop their communication skills in a fast-paced, results-oriented environment while working remotely.

Qualifications

Ideal candidates will possess strong English fluency, with excellent verbal communication skills and a professional demeanor. Prior experience in call centers, customer service, appointment setting, or lead generation is preferred but not mandatory.



Candidates should demonstrate confidence in handling objections, active listening skills, and the ability to build rapport quickly.

Self-motivation, a positive attitude, and a willingness to learn are essential qualities. Technical proficiency with computers and internet connectivity is required to ensure smooth operation during calls. Candidates must also be adaptable to different campaigns and adaptable with working hours, including occasional weekend shifts.

- Excellent spoken English with a clear, professional accent
- Strong communication and active listening skills
- Experience in customer service, lead generation, or call centers is a plus
- Ability to handle objections confidently and professionally
- Self-motivated with a positive attitude and eagerness to learn
- Adaptability to various projects and campaigns

Responsibilities The core responsibilities of this role include making outbound calls to prospective clients, engaging them professionally, and establishing rapport. You will pre-qualify leads for insurance quotes, gather essential customer information accurately, and handle objections effectively to keep conversations productive. Your role also involves transferring qualified prospects to licensed sales advisors, ensuring a smooth handoff process. Maintaining professionalism and adhering to quality standards are critical to meeting performance expectations. Additionally, you will need to document call details and customer information diligently, contribute to team goals, and participate in ongoing training sessions to enhance your skills.





- Make outbound calls to prospective clients to generate leads
- Build rapport and engage potential customers professionally
- Pre-qualify prospects for insurance quotes and gather relevant information
- Handle objections confidently and maintain conversation momentum
- Transfer qualified prospects to licensed sales advisors
- Maintain high standards of professionalism and adhere to quality metrics
- Accurately document call details and customer data
- Participate in training and team meetings to improve performance

Benefits Calls Experts offers a competitive compensation package that includes a base pay of $500 per month, with the potential to earn performance bonuses of up to $500 USD monthly, based on individual and team results. Paid overtime is provided for approved hours worked beyond the regular schedule, ensuring fair compensation for extra effort. The role provides comprehensive virtual training, paid after successful onboarding and completion of the first month, equipping new agents with the skills necessary for success. As a fully remote position, it offers flexibility in work location, allowing employees to work from the comfort of their home. The company fosters a supportive environment that encourages professional growth, ongoing learning, and recognition of high performance.

Equal Opportunity

Calls Experts is an equal opportunity employer committed to creating an inclusive and diverse work environment. We do not discriminate based on race, gender, age, religion, national origin, disability, or any other protected characteristic. We believe in providing equal employment opportunities to all qualified candidates and promote a culture of fairness, respect, and integrity.

Our hiring practices are designed to ensure that every individual has an equal chance to succeed and grow within our organization.

📌 Customer Service Representative (India)
🏢 FetchJobs.co
📍 India