Company Description - Eridani Fashion Pvt. Ltd.

Eridani Fashion Pvt. Ltd. is a fashion-forward company focused on creating contemporary products and experiences for the modern consumer. We believe in combining strong aesthetics, thoughtful design, quality, an d a deep understanding of what today’s customers want.

As we continue to grow, we’re looking for people who are curious, detail-oriented, and passionate about creating experiences that customers remember.

About the Role

We’re looking for a Customer Service Representative to join our team in Mumbai.

You will be the bridge between our brand and our customers — helping customers discover the right products, answering their questions, resolving concerns, and ensuring that every interaction reflects the quality and personality of Eridani.

This role goes beyond answering queries. We’re looking for someone who can understand customers, take ownership of their concerns, and turn everyday interactions into positive brand experiences.

What You’ll Do

- Handle customer queries across relevant communication channels
- Assist customers with product information, sizing, availability, orders, and other purchase-related questions
- Manage customer concerns, returns, exchanges, and post-purchase support
- Resolve issues with empathy, speed, and attention to detail
- Follow up with customers proactively and ensure concerns are taken through to resolution
- Coordinate with internal teams such as sales, operations, and fulfilment to address customer requirements




- Maintain accurate records of customer interactions and orders
- Identify recurring customer concerns and communicate useful insights to the team
- Help improve customer service processes and the overall customer journey
- Represent Eridani’s brand voice and values across every customer interaction

What We’re Looking For

- 1–3 years of experience in customer service, retail, fashion, lifestyle, e-commerce, or a similar customer-facing role
- Excellent verbal and written communication skills
- Strong interpersonal skills and the ability to connect naturally with customers
- A customer-first mindset with strong problem-solving abilities
- Excellent attention to detail and follow-through
- Ability to multitask and prioritize in a fast-paced environment
- Comfortable working with digital communication and customer service tools
- An interest in fashion, lifestyle, design, and contemporary brands is a strong plus
- A proactive attitude and willingness to take ownership

Why Join Eridani?

At Eridani Fashion Pvt. Ltd., you’ll be part of a growing team where your work directly contributes to how customers experience the brand.

You’ll have the chance to work closely with different teams, understand the fashion business from the inside, and play an important role in building a customer experience that is as strong as the products we create.

- If you’re someone who loves people, fashion, and solving problems — we’d love to meet you.

Salary Bracket - upto 4LPA Interested Candidates share your CV at [email protected] or (phone hidden)

📌 Customer Service Representative (Mumbai)
🏢 Eridani Fashions Private
📍 Mumbai