About The Company

Calls Experts is a reputable global contact center solutions provider with over 15 years of experience in delivering exceptional customer engagement services. Our company specializes in connecting qualified prospects with licensed insurance professionals, primarily serving clients across North America. We pride ourselves on maintaining high standards of professionalism, integrity, and customer satisfaction.

Our innovative approach and commitment to excellence have established us as a trusted partner for insurance companies seeking reliable outbound calling solutions. As a growing organization, we are dedicated to creating a dynamic work environment that fosters growth, learning, and success for our team members.

About The Role

We are seeking motivated and confident Cold Calling Agents to join our fully remote team. In this role, you will be responsible for making outbound calls to prospective clients, engaging them in meaningful conversations, and pre-qualifying leads for life insurance and final expense quotes. This position is not sales-based; licensed insurance advisors handle all consultations and transactions.

Your primary focus will be on building rapport, handling objections professionally, and gathering accurate customer information to facilitate the referral process. This role offers a fast-paced environment where your communication skills directly influence your performance and earnings. The ideal candidate should be comfortable speaking on the phone, possess excellent active listening skills, and enjoy connecting with new people daily.

Qualifications The ideal candidate should demonstrate fluency in English with a clear and professional accent. Prior experience in customer service, appointment setting, lead generation, or call centers is preferred.



Strong communication and active listening skills are essential, along with the confidence to handle objections and challenging conversations.

Candidates should be self-motivated, adaptable, and eager to learn new skills. Ability to build rapport quickly and identify customer needs are critical components of success in this role. Additionally, candidates should possess a reliable high-speed internet connection, a noise-canceling USB headset, and a compatible computer with Windows 11 or macOS Sonoma/Tahoe/Sequoia operating systems.

Flexibility to work during specified hours and occasional weekend shifts is also required.

Responsibilities

- Make outbound calls to prospective clients, primarily cold calling, to generate interest and qualify leads.
- Engage potential customers professionally, building rapport and trust during conversations.
- Pre-qualify prospects for life insurance and final expense quotes based on their needs and eligibility.
- Handle objections confidently and maintain a positive attitude to keep conversations moving forward.
- Gather and accurately record customer information, ensuring data integrity for referral purposes.
- Transfer qualified prospects to licensed sales advisors for further consultation and sales.
- Maintain professionalism and adhere to quality and performance standards set by the company.
- Consistently meet or exceed daily and weekly call and qualification targets.




- Participate in ongoing training sessions to enhance communication skills and product knowledge.

Benefits As a valued team member, you will receive a competitive base salary along with performance-based bonuses that can significantly increase your earnings. The base pay is set at $500 per month, with the potential to earn up to an additional $500 USD in bonuses monthly based on your performance. Paid overtime is available for approved hours worked beyond your scheduled shift, providing additional earning opportunities. We offer a comprehensive virtual training program lasting one week, which is paid upon successful onboarding and completion of your first month. Our adaptable work schedule allows you to work 8 or 9 hours between 9:00 AM and 9:00 PM EDT, five days a week, with occasional weekend shifts depending on project requirements. You will also benefit from a supportive remote work environment, allowing you to work comfortably from your own location without commuting.

Our company promotes work-life balance and professional development, ensuring your growth within our organization.

Equal Opportunity

Calls Experts is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate based on race, color, religion, gender, sexual orientation, age, disability, or any other protected characteristic.

We believe that diversity drives innovation and excellence, and we welcome applicants from all backgrounds to join our team. Our hiring process is based solely on merit, skills, and the ability to perform the job effectively. We strive to provide equal employment opportunities to ensure a fair and inclusive environment for everyone.

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