Company Description Cooper Corporation Pvt. Ltd. is a manufacturing company specializing in world-class engines and generators (gensets) for diverse industrial and commercial applications. The organization focuses on quality, reliability, and performance, offering products that meet rigorous standards and customer expectations.

Cooper

Corporation supports a wide range of clients who rely on its solutions for power generation and operational continuity. Team members benefit from working in a technically driven environment with opportunities to contribute to customer-facing and support functions.

Role Description This is a full-time, on-site Customer Service Representative role based in Patna.

The Customer Service

Representative will respond to customer inquiries via phone, email, and in person, providing accurate information on products, services, and order status. Daily tasks include logging and tracking customer issues, coordinating with internal teams such as sales, service, and logistics, and ensuring timely resolution of concerns. The role involves maintaining detailed records, following up proactively with customers, and supporting after-sales service activities to enhance customer satisfaction.



The representative will also contribute to continuous improvement by sharing customer feedback and participating in process enhancements.

Qualifications

- Ability to deliver high-quality customer service and maintain strong Customer Experience and Customer Satisfaction.
- Skills in Customer Support and Customer Service, including handling inquiries, complaints, and service requests.
- Experience working as a Customer Service Representative or in similar customer-facing roles.
- Strong communication skills in English and local languages, with clear verbal and written abilities.
- Good problem-solving and conflict-resolution skills, with a calm and professional approach.
- Basic computer proficiency, including use of email, CRM tools, and office applications.
- Ability to work in office full time in Patna and collaborate effectively with cross-functional teams.
- Prior experience in manufacturing, industrial products, or power solutions is an advantage.
- Minimum educational qualification: high school diploma; a bachelor’s degree in any discipline is preferred.

📌 Customer Service Representative (Patna)
🏢 Cooper Corporation Pvt.Ltd.
📍 Patna